Retail Stores

The brick-and-mortar store is the customer touchpoint least supported by the explosion of retail technology and intelligence.

As online retailers continue to put a dent into the profits of traditional brick-and-mortar stores, it’s important for them to understand that there are inherent weaknesses in what online retailers can offer when it comes to customer experience. The most obvious difference is that using online retail sites robs the customer of the ability to…

Gymboree is shopping for a bankruptcy loan as it prepares for a second chapter 11 filing in less than two years. The bankruptcy filing, which could come as early January, would allow the struggling children’s apparel retailer to close most of its stores, the people said. However, the company is seeking a bankruptcy loan that…

Retailers are looking forward to this coming Saturday (Dec. 22), as it's shaping up to be the biggest spending day of the year. U.S. shoppers will spend an estimated $26 billion on Saturday, beating the $24 billion they spent on Black Friday, according to industry researcher Customer Growth Partners via Bloomberg. What's more, according to…

November retail sales were up 0.7 percent seasonally adjusted from October and increased 5 percent unadjusted year-over-year, completing the first half of the holiday shopping season with spending on track to easily meet the National Retail Federation’s forecast, NRF said today. The numbers exclude automobiles, gasoline stations and restaurants. NRF’s forecast predicts that holiday retail sales…

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the bid from Sears Chairman and former CEO Eddie Lampert's company ESL Investments to purchase 500 of the retail chain's stores for $4.6 billion. This offer comes as a last-ditch effort to save the brand from potential liquidation, but may not…

Retailers need to prioritize their product and pricing strategies to capitalize on the surge in holiday sales and keep loyal customers.

The fund run by Sears Chairman Eddie Lampert, ESL Investments, submitted a $4.6 billion proposal on Thursday to help save the bankrupt retailer with the purchase of 500 stores. Sears Holdings, which owns Sears department stores and Kmart, filed for bankruptcy on Oct. 15. In previous court filings, it has said it was in talks with…

For several years, e-commerce retailers were blamed for causing the “retail apocalypse” by forcing big-box stores to compete with their lean business models and lack of physical retail outlets. But could e-commerce retailers be the ones to take over those vacancies? According to a recent report by JLL that looked at the expansion plans of…