Retail Stores

When you work for Amazon.com, you rely on two decision-making maxims for everything you do: First, you must test and gather data. Second, you must make decisions based on that data. With the recent announcement that Amazon will create a new grocery concept, the retailer's leadership followed this model to a tee. This is a…

CVS Health announced this morning that the drug store chain will open “hundreds” of SmileDirectClub locations inside its stores this year, with plans to open more than 1,000 locations over the next two years. Called a SmileShop, customers can receive a 3D scan of their teeth that will be used to create a pair of…

There was no more potent emblem of the American Century than the Great American Mall. In the decades following the second world war, thousands of malls were built across the United States, and these "pyramids to the boom years," as the writer Joan Didion called them, seemed to epitomize the optimism of the American Dream.…

The death of the physical store has been widely discussed for years, and many in the retail industry have predicted its demise. The retail industry, however, has survived disruption cycles in the past, including the “original” threat to Main Street’s brick-and-mortar stores — the catalog — followed by retail’s move to and the sprawl of…

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

Kohl's announced Tuesday that it will accept Amazon.com returns in all of its store locations beginning in July, reports CNBC. Kohl's currently sells select Amazon products and accepts the e-commerce giant's returns in roughly 100 stores. The expansion of their partnership will push out Amazon returns capabilities to all Kohl's locations, amounting to more than…

In this week's Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Amazon.com's recent decision to accept cash payments at its Go store, and how this change could impact operations. The change was made following mounting criticism that the cashless stores discriminated against the poor. In our analysis, Amazon could see both positive…

The North Face said this week that it will close its global headquarters and its 113 stores in the U.S. and Canada on Earth Day, April 22. The action is part of a campaign to make Earth Day an officially recognized holiday. The VF Corp.-owned brand said closing its doors on Earth Day will provide its employees ample opportunity…

Godiva has plans to open 2,000 cafe locations over the next six years, with the first opening in Manhattan Wednesday, reports AP News. The Belgium chocolate maker currently operates roughly 800 boutique stores in 105 countries selling its famed boxed chocolates, ice cream, and drip coffee. The new cafe locations will offer a complete menu…

For years, the retail industry has been plagued by high-profile store closures, like Sports Authority, Payless, and Toys“R”Us. These retail chains buckled under economic pressure, but brick-and-mortar stores aren’t necessarily doomed if they can embrace the retail renaissance. Research from Deloitte indicates that as Americans spend less, it most affects retailers in the middle —…