Retail Stores

Tamara Pattison, chief marketing and information officer at BevMo!, a leading alcoholic specialty beverage retailer, recently spoke with Total Retail regarding the company's mobile app strategy as well as its focus on omnichannel. Here's the exclusive interview: Total Retail: Tell us about BevMo!…

The ongoing saga around Bed Bath & Beyond continues to send ripples throughout the retail industry. Once the pre-eminent home goods brand, Bed Bath & Beyond is in the midst of massive upheaval as it struggles to cope with the pressure it's facing from discounters and online pure-play brands, particularly when it comes to pricing.…

Sixty-eight retailers have filed for bankruptcy since 2015. Analysts say up to 12,000 stores could close in 2019. Alarmists are calling it the "retail apocalypse." However, at the same time, there’s a modern retail renaissance happening. Incumbents like Dollar Tree, T.J.Maxx, lululemon, Madewell, and Ulta are opening more stores. Digital brands like Away and Casper…

“How do I keep people coming in the door when my customer’s next purchase can be done anytime, anywhere?” This is the question that’s been on nearly every brick-and-mortar retailer’s mind for years. The emergence of experiential retail has been a saving grace keeping physical stores alive — even if they look and feel different…

It wasn't long ago that every suburb was chasing the same elite retailers. They would create special zones to give residents all the must-have shopping amenities: big-box outlets, DIY shops, grocery stores, and fashion boutiques to browse at their leisure. Then came the e-commerce explosion. Shoppers’ trips became more calculated, with less time spent browsing…

You might assume that tech-savvy millennials and members of Generation Z do all of their shopping online and never venture into brick-and-mortar stores. However, new research tells a very different story. While the average American visits up to three physical stores per week on a single shopping trip (not including grocery stores), millennial shoppers go…

Expectations of retailers’ customer experience (CX) are higher than ever. Consider, 75 percent of consumers say they would stop shopping with a brand following a bad experience. Walmart is long considered an innovator regarding in-store CX, and its latest activations include everything from Pickup Towers and autonomous floor cleaning robots to the launch of the DotCom…

After a good start to the 2018 holiday selling season, December sales fell flat. Year-over-year (YOY) sales improved just 1.1 percent from December 2017, and overall holiday sales finished just 2.6 percent above 2017. Retailers felt the impact to their gross margin line and now face potential inventory issues due to lower-than-expected December sales. Thus…

Clothing subscription company Rent the Runway has added drop boxes to four Nordstrom locations in Los Angeles. The deal, which CNBC announced on Thursday, is Rent the Runway’s second plan to expand its reach after agreeing last fall to put drop boxes in certain WeWork locations. The drop boxes will be at three of Nordstrom’s…

Retailers face a number of threats, some specific to their brand and merchandise, others based on their geographic location. Keeping employees and customers safe requires a two-pronged approach: establishing the right culture and providing a safe and secure physical environment. For employees, this means investing in security awareness training for staff, which is simply a…