Retail Stores

It's no surprise that shoppers find long checkout lines to be frustrating, but retailers may not understand the implication long lines have on in-store sales. New survey results reveal that nearly 40 percent of smartphone-carrying shoppers abandon their in-store purchases due to long lines and 21 percent will abandon their purchases if there are no registers open, equating to lost revenue for the retailer.

The beloved British fast-fashion chain Topshop is set to inhabit Los Angeles. The 25,000 square-foot flagship store will be the chain's first West Coast location and only the fourth store in the U.S. Other Topshop stores in the United States are located in New York City, Chicago and Las Vegas.

A few years ago I wrote a blog called 10 Retailers That Shook the World to single out the most significant pioneers in retailing. I did a ton of research and got lots of feedback, and although it was well received I had a nagging feeling it needed revising. So with the benefit of additional experience and insight, I revisited the list and made some changes. See if you agree.

Sears quietly added all nine of its Great Indoors stores to the list of store closings on Feb. 23. Store managers were informed last week, a Sears spokeswoman confirmed, but no exact date has been given for the closings. 

Bloomingdale's has launched a new customer loyalty program called Loyallist for all its U.S. retail locations and online store. The new tender-neutral program is streamlined and delivers benefits to any customer shopping with a U.S. address at Bloomingdale's — regardless of how they pay.

According to company sources, there are plans in place for an Apple Store to be opened in the world famous Harrods department store. With 360 Apple stores operating in cities throughout the world, the last 11 years has seen the company always searching for the next standout location to deliver heavy footfall and large exposure. London already has five existing Apple Stores; however, the proposed site in Harrods would be the city's first store-within-a-store location.

Following a successful 23-store launch, Macy's will expand its Store-to-Door program throughout 290 store locations by the fall, according to a recent call with financial analysts. This program allows Macy's to be able to ship from a different store to the customer directly if an item is not in stock. 

Chico's will invest $93 million to upgrade its technology, distribution and supply chain systems. The company is also planning for 135 new brick-and-mortar stores in 2012. More details on these initiatives will be released in March. 

Target opened a one-day-only pop-up store in Toronto yesterday for its limited edition collection by designer Jason Wu. The store featured an assortment of Jason Wu products, including a Target-branded tote bag created exclusively for the pop-up shop.

Antiques marketplace Ruby Lane has decided to shelve its gift card program, which soft launched earlier this month. The gift cards could be used for purchases in any Ruby Lane shop and were designed to increase sales throughout the site.