Product Returns

Sustainable Returns: How Retailers Are Prepping for the 2022 Holidays
June 7, 2022 at 7:38 pm

In 2021, e-commerce boomed. Consumers spent $870.78 billion online last year, and according to the National Retail Federation (NRF), returns resulted in $761 billion in lost sales for U.S. retailers. As we near the halfway mark of 2022, retailers are getting organized around the holiday season to prepare for more online shopping, more delays and…

Policies Aren't Solutions: The True Cost of Returns
June 2, 2022 at 3:31 pm

A global influx of e-commerce sales, mixed with the hyperfocus on getting orders faster to consumers spotlights a growing problem: returns. Online returns have always been a challenge, but with the expectation that they will exceed $1T by 2024, retailers need more than new policies, they need solutions. The rapid evolution of the online shopping…

Turning Returns Into Opportunities
June 1, 2022 at 11:06 am

While the explosive growth of digital shopping in 2020 led to more sales, it also caused a spike in returns as shoppers discovered some of their online purchases didn’t fit, were defective, or failed to meet expectations. For most retailers, an influx of returns expose costly operational weaknesses for processing returns, as well as untapped…

Returns Can Be a Successful Part of Your Business if You Use Them Properly
April 21, 2022 at 12:25 pm

For many retailers, returns equals a huge profit loss, an expensive transaction that can often cost more money than the actual item is worth. Driven by the pandemic, consumers took to online shopping, contributing to a record high of $855 billion in online sales in 2021. The National Retail Federation (NRF) and Appriss Retail reported…

Efficient Returns Management System Plays a Critical Role in Maintaining Customer Satisfaction
April 13, 2022 at 6:18 pm

We all know that a positive customer experience (CX) is crucial for gaining loyalty, maximizing profits, and growing visibility. From the first interaction between a customer and your business to the moment a transaction is made and final goods are exchanged, convenience, efficiency and a seamless experience are essential. What retailers are beginning to realize,…

Reverse Logistics: A Missed Opportunity?
March 29, 2022 at 12:14 pm

While retailers have been grappling with reverse logistics challenges for years, the current global supply chain disruption and ensuing logistics chaos are shining a spotlight on the issue. The pandemic shifted consumer spending away from service-based expenditures (e.g., restaurants, travel) and towards the purchase of goods. As a result, the e-commerce market skyrocketed — and…

5 Tips for Retailers to Recover Lost Revenue From Holiday Returns
March 23, 2022 at 12:14 pm

For most retailers, the beginning of the year almost always kicks off with slowed sales and a surge of product returns. When inventory is returned in mass quantities, businesses can be left with a holiday hangover — not to mention a large pile of items that usually end up being thrown out or liquidated for…

Psst … Brands: You Don’t Have to Sacrifice Free Returns to Raise Bottom Lines
March 23, 2022 at 8:59 am

“Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers.” That's a billion with a "B," and it’s according to the NRF’s Consumer Returns in the Retail Industry 2021 report. Retail returns account for nearly 6 billion pounds of landfill waste and 16 million tons of carbon dioxide emissions…

How to Lighten the E-Commerce Returns Load With VIP Returns Programs
January 27, 2022 at 5:32 pm

In this episode of Retail Right Now, Total Retail's Melissa Campanelli and Kristina Stidham discuss an article recently published by Total Retail, “E-Commerce Returns Are at an Inflection Point. It's Time for VIP Policies,” authored by Andria Tay, global director of marketing and communications at Narvar. The retail industry is at a crossroads with product…

E-Commerce Returns Are at an Inflection Point. It's Time for VIP Policies.
January 19, 2022 at 4:42 pm

The retail industry is at a crossroads with product returns, which need to be managed more thoughtfully to lighten the burden on operations and the bottom line, ease the environmental impact, and build customer loyalty. The National Retail Federation (NRF) found returns cost retailers $101 billion during the 2020 holidays. For the holiday season just behind…