Product Returns

With the holiday season underway, retailers of all sizes have been preparing themselves for a festive surge in sales. However, the post-holiday months bring in a wave of returns that can serve as a financial challenge for small businesses. Recent data from Xero, the global small business platform, reveals that a staggering 53 percent of…

The holiday season, synonymous with joyous celebrations and bustling retail activity, also brings a notable surge in product returns. But while many retailers perceive returns as a challenge, our data reveals a surprising and valuable insight — returns are an untapped opportunity for amplified customer retention. Providing customers with a straightforward and hassle-free return policy…

The digital marketplace is thriving, with consumers increasingly turning to online channels for their shopping needs. However, this shift has brought about a concerning disconnect between online perception and offline reality, leading to a surge in return rates. During the holiday shopping season, it's crucial for retailers to address this issue to improve customer satisfaction…

In a media cycle full of daily shocks and surprises, there’s comfort in the mania of the holiday shopping season. Each year, we know a few things will happen — endless speculation on consumer spending habits, earlier-than-ever deals and sales, and a frenetic spin-cycle of shopping and returns that ultimately deposits us into the darkness…

It’s time for retailers to rethink the adage, “the customer is always right.” This saying initially came from a desire to keep shoppers happy and ensure top-notch service. However, this practice leaves retailers vulnerable to unnecessary loss and fraud. On the contrary, overcompensating and creating restrictive policies to catch potential fraudulent returns can hurt loyal…

It’s only early October, but by the looks of current ad campaigns and the décor in retailers’ brick-and-mortar shops, it’s already Thanksgiving. It’s a signal to all that the holidays are approaching, and with them, the onslaught of holiday shopping, both in-store and online. Over the past few years, retailers have enjoyed particularly busy holiday…

In today’s modern retail ecosystem, where retailers are deploying technology to deliver effective omnichannel offerings and curate high-quality customer experiences (CX), one challenge that still concerns many retailers is the returns dilemma. In 2022, returned retail merchandise amounted to almost $817 billion in the U.S., a 7 percent increase from $761 billion in 2021. Of…

It’s estimated that 30 percent of apparel and shoes purchased online are returned. And per the National Retail Federation, the projected cumulative cost of returns last year was $761 billion (this equates to 17 percent of all purchases, an 11 percent increase from our previous year's research). Returns are an expensive proposition for retailers. As…

Americans returned approximately $816 billion in products last year. For retailers, processing those returns is a costly endeavor. To navigate this dynamic and complex supply chain environment, the right returns management software solution is a critical factor for success. According to new data from goTRG, 34 percent of retailers say that they believe their business…

Picture this: You ordered a shirt that you really liked from your favorite retailer. Then, when it finally arrives, it doesn’t fit correctly, and you must now navigate the returns process. This may include jumping through hoops to meet the retailer’s return policy requirements: Do you have to return in-store? Is returning the shirt free…