Product Returns

E-commerce returns have become a critical touchpoint via which retailers can win or lose customers. Returning a product can often be a frustrating experience for shoppers, with multiple “where is my refund” calls and confusion on exact return policies. In fact, shoppers often won't purchase a product in the first place if return policies are…

Some people like to do a little online shopping when they're feeling stressed out or as a reward for accomplishing something. However, a recent study conducted by finder.com found that of the 27 percent of Americans that consume nine or more alcoholic beverages per week, almost half admit to shopping under the influence. Clothing and shoes…

It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…

The holiday season is always an exciting time for retailers as they experience a boom in new customers and revenue. However, with the large spike in sales also comes the potential for a large amount of returns. So, what can retailers do to combat an increase in returns? As business problems vary and become more…

L.L.Bean is reconsidering its generous shipping and return policies in a move to cut costs. L.L.Bean currently offers free shipping on everything, and its "satisfaction" guarantee is so liberal that it's led to abuse of the return policy. Company officials said they will have more to say later this year about shipping and efforts to…

UPS is preparing for National Returns Day, happening tomorrow (Jan. 5). According to the company’s website, UPS expects to ship back 1.3 million returns packages to retailers on Thursday, and will handle about 5.8 million returns packages throughout the first full week of January. This means big business for UPS and other parcel services like…

This holiday season has been busier than ever. Cyber Monday beat Adobe predictions that consumers will spend $3.36 billion. Amazon.com launched its Black Friday Deals Store on Nov. 1, a full 24 days before actual Black Friday. Consumers seem to have already redefined “holiday shopping season,” with Narvar tracking pages showing 30 percent higher clickthrough…

Online sales continue to grow as a proportion of overall retail sales, and returns are growing at an even faster rate. With the holiday peak season upon us, retailers will need to focus more than ever on handling returns in ways that avoid alienating their customers — and consequently losing future sales. Given the rising…

Today’s digital consumers are placing ever greater demands on e-commerce providers to "get delivery right" or lose their business. Indeed, delivery is now a key differentiating factor that has a significant impact on consumer online purchasing decisions. According to the findings of the recent MetaPack 2016 State of E-Commerce Delivery Consumer Research Report, 61 percent…

As new forms of shopping develop, so do new forms of fraud. There is an ongoing battle between retailers and those looking to make