Product Returns
December 17, 2019 at 9:05 am
Let’s say two holiday sweaters arrive at your doorstep, just in time for party season. The first sweater, with the eight tiny reindeer, fits perfectly. But the second, with a snowman, makes you look … abominable. Here’s the good news: Returning an ugly sweater takes as little time as printing a return label from an…
December 10, 2019 at 10:46 am
While consumers look forward to the new decade, they also have big plans: returning their holiday gifts. According to Oracle Retail’s holiday research, the majority of global consumers (77 percent) plan to return a portion of their gifts, with nearly 20 percent expecting to return more than half of their presents. Beyond a hefty return…
November 27, 2019 at 9:58 am
Most of us didn’t know it at the time, but 2005 marked a turning point in retail. That was the year free two-day shipping arrived on the scene. Customers loved it then, and they still love it now. In fact, customers loved it so much that free shipping — for both the initial delivery of…
November 13, 2019 at 11:52 am
Retailers work year-round to ensure a successful peak season and drive the biggest spike they can. But as sure as night follows day, a spike in sales causes something else too: more returns. Managing the uptick in returns can be a hassle, and what’s even more difficult is watching hard-earned holiday and year-end revenue being…
October 22, 2019 at 11:41 am
Retail is facing more stress and complexity than ever before. U.S. population growth is less than 1 percent annually, shopper journeys no longer follow predictable demographics, and customers are simultaneously demanding more human interaction and more self-service technology. Add to that the rising cost of shipping, the looming threat of tariffs, and the tight labor market. Retail…
October 14, 2019 at 12:28 pm
Did you know the top three words fashion executives use to describe the industry are digital, optimistic, and fast? This was just one of many findings from Mckinsey’s State of Fashion 2019 report, and it makes perfect sense. The metabolism of the fashion industry keeps getting faster: mega brands associated with fast fashion can restock…
October 10, 2019 at 12:45 pm
Walgreens and FedEx are partnering to make online returns more convenient, TechCrunch reported. Customers will be able to drop off their online returns at thousands of Walgreens locations nationwide and, if they need to, they'll be able to print their return shipping label in the store too. Through FedEx's Returns Technology platform, online vendors and retailers can…
September 23, 2019 at 10:03 am
It’s no surprise in the age of Amazon.com that shipping plays a major factor in purchase decisions. With 66 percent of online shoppers saying they look at a brand’s return policy before pulling out their wallet, nailing the returns process is now make or break for retailers. Here are three key factors to consider to…
September 6, 2019 at 11:28 am
Nordstrom, which opens two “Nordstrom Local” concept stores in Manhattan this month, will accept product returns from rivals like Macy’s and Kohl’s in the new small-format locations, regardless of whether Nordstrom carries the same item. Returns can be a pain point for both the customer and retailer, and shoppers want a convenient way to drop…
August 7, 2019 at 10:43 am
Online shopping has grown massively and shows no signs of slowing down. Whether for Christmas, birthdays or to treat yourself, there's no denying that the way we shop has changed. The convenience of browsing hundreds of jeans or sneakers online, the ability to buy something instantly, and the added bonus of free delivery and returns…
