Personnel

It’s no secret when it comes to the value of loyalty. Existing customers spend 31 percent more, on average, than new ones. They’re also 50 percent more likely to try new products. As a result, more and more retailers, including Albertsons, Rite Aid, and The Container Store, are doubling down on loyalty programs to drive…

Neiman Marcus Group (NMG) on Friday announced its new paid family leave benefits for all associates, working full or part time, according to a company press release. NMG said that as of January, the retailer has offered 16 weeks of paid leave for anyone welcoming a child, including via adoption, surrogacy or foster care. This time is in…

Starbucks said it will hike wages for tenured workers and double training for new employees as the company and its CEO, Howard Schultz, seek to beat back the union push from its baristas. However, the coffee giant will not offer the enhanced benefits to workers at the roughly 50 company-owned cafes that have voted to unionize.…

It’s a common occurrence in today’s retail landscape: merchants must continually confront labor shortages or unexpected employee illness. For smaller retailers, closing their doors for even a few minutes can profoundly affect revenue and challenge the loyalty of customers who are forced to shop elsewhere. Technology can be the key to overcoming workforce challenges. Retail-ready…

Grocery chain Hy-Vee says it will ask up to 500 of its employees to move from corporate-level jobs to retail positions at its stores. The move comes after the company already eliminated 121 corporate-level positions in March. Hy-Vee says 102 of those employees were offered retail positions. In addition to shifting employees' jobs, the company…

What do retail workers want? This is the question I’m hearing from every retailer I’ve spoken to in the past year. As we strive to find some sense of post-pandemic normalcy — or at least start to understand what our new normal looks like — retail organizations are struggling to battle rising costs and heightened…

Following shareholder pressure around the company's hiring practices, Amazon.com has retained former Attorney General Loretta Lynch to conduct a racial equity study. Amazon said in a filing last week that the audit would "evaluate any disparate racial impacts" of its policies on its U.S. hourly employees. The company said the audit will be conducted by Lynch,…

“Greater competition, increasing consumer demands, a tight labor market, new compliance legislation, and a workforce expecting more from employers — all are making life difficult for retailers around the world.” Sound familiar? Of course it does. The truth is “upheaval” is the standard state of business. “New technologies disrupting business as usual” is a complaint…

Experiential e-commerce retailer Zappos.com has appointed Scott Schaefer as its new CEO, effective immediately, according to a statement released by the company on Wednesday. The move comes two years after late Zappos founder Tony Hsieh stepped down as CEO in August 2020 after 21 years leading the business, and a few months after its most recent…

Employees at an Amazon.com warehouse on New York’s Staten Island voted last Friday to join a union, a groundbreaking move for organized labor and a stinging defeat for the e-commerce giant, which has aggressively fought unionization efforts at the company. The tally was 2,654 votes in favor of joining the union and 2,131 opposed. Approximately 8,325 workers were eligible to…