Personnel

We're now in the afterglow of Customer Experience (CX) Day, a day when organizations roll out the red carpet for everyone involved in customer experience. Yet, for those in the retail game, CX Day stands as a reminder that it’s not just one day but really every day that should be dedicated to addressing and…

Predictive scheduling is one of the latest trends in the ever-evolving labor and employment law landscape. Particularly targeting workers in the fast food, hospitality, and other retail environments, predictive scheduling is gaining momentum throughout the United States, while adding a layer of complexity to wage and hour compliance. In this article, we explore the current…

Employees at one of the largest drugstore chains in the United States say harsh working conditions make it difficult to safely fill prescriptions, which could put the health of their customers at risk. Now they’re demanding change by staging a series of walkouts across the country. Pharmacy employees at some Walgreens stores, including pharmacists, technicians and support…

In its second-quarter earnings report, Lowe's announced it would be doling out over $100 million in discretionary and profit-sharing bonuses to its frontline employees. The home improvement retailer employs roughly 300,000 associates, according to its website. Payscale, a compensation software and data company, estimates the average hourly rate at Lowe's to be $14.74. Shares of…

Between 2023 and 2028, artificial intelligence in retail markets is expected to grow from $7.3 billion to upwards of $29.45 billion — more than a 400 percent increase. But when most of us imagine how those innovations and implementations will transform the retail world, we tend to only focus on how those technologies benefit consumers. However, the…

Employees are an essential component in any brick-and-mortar store and play an important part in creating a positive customer experience. To stay competitive against online retailers such as Amazon.com, physical stores need to invest in their employees and ensure their satisfaction is at its peak. Given the present job market, this has escalated in importance.…

Retailers are facing a challenging hiring landscape, putting an added emphasis on benefit offerings as a compelling talent driver. HR leaders in the retail space have come to these conversations with a unique perspective, informed by the specific needs of their workforce. Consider the demographics of retail employees: Women make up the majority of the…

As the retail market gets more competitive, retailers are looking to new technologies — like artificial intelligence — to help grow their businesses. The global AI market size in retail is expected to expand at a compound annual growth rate (CAGR) exceeding 23.9 percent from 2022 to 2030. AI-driven tools such as automated inventory-taking and smart…

About 340,000 UPS workers who make up the Teamsters union for the company voted overwhelmingly on Friday to strike if their demands for higher wages, more full-time jobs, increased workplace safety and a ban on forced overtime aren't met by July 31 in a new contract. The current contract between the shipping company and the…

When many brick-and-mortar retailers closed their doors during the COVID-19 pandemic, cutting operational costs, including payroll, was a primary concern for business owners. Three years later, the retail sector is facing a very different set of challenges. Last quarter, the retail sector’s growth rate outstripped pre-pandemic levels. While that’s a positive trend for retail overall,…