Payment Options

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional background in payments and fintech, his inspiration to start Gr4vy, and…

Buy now pay later (BNPL) companies like Affirm, Afterpay, and Klarna have been quietly building a loyal customer base for the last few years. Today, 56 percent of U.S. consumers say they have used BNPL providers for retail purchases — up nearly 50 percent from July 2020. Thanks to budget concerns, credit card mistrust, and…

As the world emerges from the COVID-19 pandemic, retailers are looking for ways to rebound and capitalize on pent-up demand for products and services. With more people opting to shop online than ever before, an obvious place to start is to make it easier for customers to buy. Unfortunately for retailers, the complexity involved in…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system (OMS) and…

According to McKinsey, nearly three-quarters of people who have tried curbside; buy online, pick up in-store (BOPIS); or delivery want to continue using these services after the pandemic ends. Customer expectations have changed, and it’s become key for retailers to adopt different types of touchpoints across both physical and digital channels. To support the successful execution of these services, retailers…

As consumers and businesses adapt to a new normal, the retail sector is poised for a significant recovery through 2021. Total retail sales growth will begin to recover, rising 2.3 percent to $5.6 trillion, according to eMarketer. As retailers prepare for what will be a strong close to the year, it's critical to remember lessons…

Getting a credit card is no longer a milestone for young U.S. consumers. Among all Americans, just 14 percent don’t have a personal payment card. But for Americans under 35, that figure jumps to a third. That’s 36 million shoppers who don’t rely on a credit or debit card as their main means of payment.…

People are now becoming more comfortable shopping in stores. However, what will help to keep them coming back, especially as they've realized the ease and benefits of shopping online throughout the pandemic? One way is to merge both the online and offline shopping experiences successfully and seamlessly. One area in which this can be particularly…

As the nomination of Rohit Chopra to lead the Consumer Financial Protection Bureau (CFBP) wends its way through the confirmation process, the choice of Chopra — a known consumer advocate and current commissioner of the Federal Trade Commission (FTC) — has many speculating about what its approach to regulation will look like. One area where…

Shoppers want options. That’s especially true, of course, in the merchandise and services they seek. However, it’s increasingly evident that shoppers want — and actively seek — various ways to pay for their purchases, whether it be over time or up-front, in person or, increasingly, online. This consumer trend of wanting greater payment choices presents…