Payment Options

Over the last decade, the rise of Software as a Service (SaaS) has disrupted the payments industry and forced businesses to rethink how they invest in technology to deliver an exceptional customer experience. Payment processing used to be a separate buying decision for businesses, where a business owner selected a bank or merchant acquirer for…

The past few years have seen a rapid acceleration in connecting with other parts of the world. Due to a mix of technological innovation and the COVID-19 pandemic, e-commerce business has soared. Companies have realized the immense opportunity that comes with expanding to new regions and have worked to introduce their offerings to potential customers…

Consumers today expect the ability to shop on their own terms, be it browsing on their phone, switching to a desktop to complete an order and then picking it up in-store, or any other mapping process they may take on the route to a purchase. And more importantly, consumers want the experience to be frictionless…

In episode 324 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sarah Philips, vice president of marketing, and Tim Pitt, former senior vice president of marketing and merchandising, at Rent-A-Center, a rent-to-own industry leader. Philips and Pitt discuss how consumer behavior has shifted among Rent-A-Center customers in the last year-plus, how the business has reacted to those…

2020 was the first year where online sales surpassed in-person sales for small to midsize businesses (SMBs). Despite that, the trend isn't set to continue, and 2021 and 2022 projections show online sales will flatten out to slightly equal in-person sales. As far as face-to-face vs. online sales, the kind of industry where a small business works matters when it comes to how their customers like…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional background in payments and fintech, his inspiration to start Gr4vy, and…

Buy now pay later (BNPL) companies like Affirm, Afterpay, and Klarna have been quietly building a loyal customer base for the last few years. Today, 56 percent of U.S. consumers say they have used BNPL providers for retail purchases — up nearly 50 percent from July 2020. Thanks to budget concerns, credit card mistrust, and…

As the world emerges from the COVID-19 pandemic, retailers are looking for ways to rebound and capitalize on pent-up demand for products and services. With more people opting to shop online than ever before, an obvious place to start is to make it easier for customers to buy. Unfortunately for retailers, the complexity involved in…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system (OMS) and…

According to McKinsey, nearly three-quarters of people who have tried curbside; buy online, pick up in-store (BOPIS); or delivery want to continue using these services after the pandemic ends. Customer expectations have changed, and it’s become key for retailers to adopt different types of touchpoints across both physical and digital channels. To support the successful execution of these services, retailers…