Payment Options
“Alexa, place an order for AAA batteries.” This simple request is just one example of the millions of purchases made each day by digital assistants. As connected devices like Amazon’s Alexa or Google Home become more mainstream, the very act of going to the store to buy batteries, for example, is becoming antiquated. But as…
In episode 134 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Steve Wilder, CFO and CIO of City Furniture, a South Florida-based furniture, mattress and home accessories retailer, discusses how the launch of three mobile apps has helped the company's store associates personalize and…
Retaining customers and winning repeat sales has never been more important as retailers face increasing competitive pressure. This is true now more than ever, since just a few retailers control such a large share of consumer shopping. The top 10 merchants generated 51 percent of revenues earned by all the brands on the National Retail…
Amazon.com is considering partnering with Wall Street's top banks in an effort to build a "checking account-like" product for customers, according to a report in Monday's Wall Street Journal. Reportedly, the online retailer is in early talks with financial institutions including J.P. Morgan and Capital One Financial Corp. to help launch the accounts, which would be…
If there’s any reliable barometer for the picture of retail throughout the year, it’s Black Friday — the day retailers plan to bring in their biggest sales figures and customers in droves. At close of Black Friday last year, in-store sales were down less than 1 percent year-over-year, according to ShopperTrak, considerably better than the…
As the largest online-only home improvement retailer, Build.com regularly had customers in search of big-ticket items needed to complete home remodels and updates. The challenge for the retailer was that many consumers couldn’t afford to make the purchases without credit, and they ultimately went on to purchase from another retailer that could offer them credit…
Since founding my payment technology company, I’ve been living and breathing payments trends in retail. Over the last five years or so, projections have been all over the place: Is Black Friday dead? Is anyone still going to malls? Do consumers feels safe using their credit cards? As of early December, the stock market was…
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We’ve all been there. You try to pay by credit or debit card, but you’re told it’s cash only. You’re at the checkout page, but there are so many hoops to jump through you just give up and log off. Or, you try to make an in-app purchase, only to be asked to input your…
The entire post-Thanksgiving weekend has become synonymous with big sales and big spending. While all eyes have been on a predicted shift to online shopping over in-store, one crucial detail remains static: consumers are spending. In fact, 2017 is shaping up to be one of the biggest holiday shopping seasons ever. Despite the good news…