Payment Options

There's an undeniable convenience that comes with shopping online — a few clicks of a button and a parcel arrives at your doorstep the next day. The ability to be able to shop 24/7 saves consumers time and money, which online merchants can capitalize on by sending discounts direct to customers. However, while shopping online is…

J.C. Penney confirmed that it stopped accepting Apple Pay in connection with an April 13 deadline that required merchants to retire old magnetic stripe functionality. The retailer decided to stop accepting the mobile wallet after a deadline from a third-party credit card brand, which the retailer declined to name, requiring merchants to accept EMV contactless…

When shoppers encounter a retailer that doesn’t accept their preferred payment method, 55 percent will spend less or go elsewhere according to a recent study by Adyen. Yet, payment preferences can involve an array of layered factors. Payment options should go beyond offering credit card or cash to allow shoppers to finance purchases, especially higher-priced…

In this week's Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Amazon.com's recent decision to accept cash payments at its Go store, and how this change could impact operations. The change was made following mounting criticism that the cashless stores discriminated against the poor. In our analysis, Amazon could see both positive…

In our bustling retail landscape — today’s most competitive market — it’s hard to believe that many online merchants, particularly those based in the U.S., avoid access to global transactions. When considering U.S. cross-border e-commerce is expected to generate sales of $203 billion by 2021, it should be a no-brainer for online retailers to consider capitalizing…

Amazon Go stores, which let customers buy items without waiting in checkout lines, will start accepting cash, amid intensifying criticism that the company is discriminating against the unbanked. In an internal all-hands meeting last month, Steve Kessel, Amazon’s senior vice president of physical stores, told employees that the company plans “additional payment mechanisms” at its…

“It’s a marginal world out there for us.” This is what you might hear if you ask a retailer how they're keeping operational costs and erratic buyer behavior from eating away at the bottom line. The delicate retail balancing act of inventory vs. pricing vs. markup often results in a low net profit margin, but…

Let’s be real: the state of brick-and-mortar retail in 2019 is equally exciting and terrifying. Amid widespread closures, uncertainty and the ever-present behemoth that is Amazon.com, there's an amazing wave of innovation in mobility that has the potential to transform — and yes, save — the retail experience for a new generation of consumers used…

As their popularity continues to grow, it’s important for us to analyze consumers’ behaviors and attitudes around open-loop gift cards.

Visa and Mastercard, the two biggest U.S. credit card networks, are preparing to raise certain fees levied on U.S. merchants for processing transactions starting this April, The Wall Street Journal reported on Friday, citing people familiar with the matter. Some of the changes relate to so-called interchange fees, the report said. Interchange fees are what merchants…