Payment Options

Visa Inc. is planning the biggest changes in a decade to the rates U.S. merchants pay to accept its cards. The company’s interchange rates — fees charged every time a consumer uses a card — will go up or down depending on the merchant and the way a consumer pays for their purchases, according to…

Businesses have become all too quick to market to Gen Z, the emerging buyers continuing to dominate headlines. However, it could be dangerous to focus so heavily on these new consumers when we’ve barely begun to understand millennial shoppers. Looking ahead is important, but brands are just chasing the shiny new object by pivoting right…

With the holiday 2019 season in the rearview, now’s the time for retailers and marketers to reflect upon key trends that emerged during a wildly successful shopping season — and leverage those takeaways to kick off a profitable 2020. Despite debate early on about the impact of political issues (e.g., Chinese tariffs) and the fewer…

The dust has settled following the “retail apocalypse” of 2018, and the numbers reveal that retail’s radical transformation is more nuanced than we once thought. While headlines in early 2019 spelled the end of retail, data from IHL Group shows otherwise. In 2019, retailers announced 2,965 more store openings than closings. Certain retailers led the…

“Alexa, stop the alarm.” “Alexa, play the news.” “Alexa, remind me to buy bread.” Even though it has only been a few years since I bought an Amazon Echo, Alexa has already become an integral part of my life. When I read PYMNTS’ annual How We Will Pay study, in collaboration with Visa, I found out…

Customer loyalty is the holy grail for retailers. How to achieve that loyalty (and more importantly, sustain it) can be elusive. However, new research shows that a key driver lies within the unassuming power of traditional store credit cards marketed in untraditional ways, especially with millennial customers, who represent the largest generation in the U.S.…

Despite events happening around the world, from trade disputes to looming legislation with global impacts, we're entering an era of unparalleled growth. According to PPRO research, worldwide cross-border e-commerce grew by 4 percent last year to a current value of $412 billion. To take advantage of this global opportunity, U.S. merchants need to accommodate the very…

B-to-B retailers are in a constant struggle with cart abandonment. While sellers may be quick to point fingers at the product or blame customer indecision, it’s quite often outdated payment processes that leave buyers unsatisfied and running to the competition. The fact is customer expectations are evolving. And even in the B-to-B space, customers want…

The trend toward cashless consumer payments has retailers preparing for an evolution at the point of sale (POS). With just 24 percent of Americans carrying cash on a regular basis, merchants will need to accommodate more convenient payment options to keep pace with evolving consumer preferences. A TSYS survey found that debit and credit cards…

There's an evolution occurring in a crucial segment of e-commerce: digital goods and services. Companies like Netflix, Airbnb, and FanDuel have built digital empires that have reshaped the media, travel and gaming industries. In doing so, these businesses (and their peers) are not only driving digital commerce forward, they're reshaping the purchasing expectations of a…