Order Fulfillment

Tips to Improve Retailers' BOPIS and Curbside Pickup Programs
June 3, 2021 at 7:26 pm

The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been trending for several years now. That trend reached a tipping point in the last 12-plus months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumersโ€ฆ

To Counter Amazon, Retailers Must Meet Scale With Agility and Play Up Unique Strengths
May 18, 2021 at 3:46 pm

After a year of buying everything from patio furniture to groceries online, consumers are more reliant on Amazon.com than ever, and more positive about the company. For retailers to fight back, theyโ€™ll need a two-pronged strategy: meet what are now industry-standard expectations for convenience and shipping efficiency, and spotlight key offerings where Amazon lags. Evenโ€ฆ

What Will the State of Commerce Look Like Post-COVID?
May 6, 2021 at 5:02 pm

Pre-COVID, we saw the impact of online consumer demand growing and behavior adjusting, but brands often had time to analyze how they wanted to respond to it and when. Once the world shut down from COVID, that power quickly transitioned to the consumer, with brands forced to adjust almost immediately if they wanted any opportunityโ€ฆ

Geek+ Enables the Future of Order Fulfillment With Automated Robotics
May 5, 2021 at 12:35 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mark Messina, chief operating officer of Geek+ America, Inc., the Americas division of a global artificial intelligence (AI) logistics robotics startup. Messina discusses the Geek+ global business, the impact of automated operations on retailers' warehouses, and how having automation in fulfillment centers duringโ€ฆ

6 Keys to Building a Great BOPIS Program
April 28, 2021 at 3:11 pm

Buy online, pick up in-store (BOPIS) might just be the best long-term strategy for brick-and-mortar retailers. Allowing customers to purchase items online and pick them up curbside or in-store accommodates prevailing consumer demands: safety, efficiency, and convenience. BOPIS will soon be a standard feature of most, if not all, brick-and-mortar operations. Virtually every major retailerโ€ฆ

4 Ways to Exceed Customer Expectations Through Delivery
April 27, 2021 at 7:15 pm

As an experienced retailer, you already know that customer satisfaction rests on product quality and distribution (i.e., delivery). In this day of e-commerce and digital shopping, customers expect products to arrive quickly, whether the product in question is a bottle of dish detergent or a large, heavy refrigerator. If delivery expectations arenโ€™t met, customers mightโ€ฆ

Amazon Expands Prime In-Garage Grocery Delivery to More Than 5,000 Cities and Towns
April 27, 2021 at 4:06 pm

Amazon.com on Tuesday announced that Key by Amazon In-Garage Grocery Delivery is expanding to everywhere grocery delivery from Amazon is available, providing service to more than 5,000 U.S. cities and towns, according to a company press release. Originally launched in five cities last November, Key In-Garage Grocery Delivery can now be used by millions ofโ€ฆ

How Retailers Can Improve BOPIS and Curbside Pickup Programs
April 21, 2021 at 7:22 pm

In this bonus episode of Total Retail Talks, Digital Content Director Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recently published report, How-To Guide for Doing BOPIS and Curbside Pickup Right. Listen in as Keenan shares a few key highlights from the report, why consumer adoption of omnichannel fulfillment programs figures to continue post-pandemic,โ€ฆ

Retail Trends That Will Outlast the Pandemic
April 20, 2021 at 2:54 pm

To survive and succeed in the era of the COVID-19 pandemic, retailers quickly adapted to meet customers' priorities and needs. Convenience became a touchstone of our "new normal," defining how, when, and where we shop. This trend will continue to be a hallmark of how consumers and retailers engage in the future. A recent reportโ€ฆ

How Retailers Are Improving Fulfillment and Delivery for Long-Term Agility
April 15, 2021 at 6:58 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail titled, โ€œRetail Delivery and Fulfillment: Pain Points and Opportunities Ahead,โ€ authored by Guy Bloch, CEO of Bringg. This article looks at pandemic-led surges in demand for at-home delivery, and why it signals aโ€ฆ