Order Fulfillment

Amazon Using Flex Drivers to Pick Up, Deliver Packages From Malls
May 23, 2022 at 7:34 pm

Amazon.com is testing a service that uses the company’s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazon’s Flex drivers use their own vehicles to deliver packages. They…

Making Brick-and-Mortar Stores Your Secret Weapon in the Ultrafast Delivery War
April 28, 2022 at 11:53 am

Ultrafast delivery — same-day or next-day — is now the new normal. Amazon.com and other leading retailers have reset customer expectations with shipping options that the rest of the industry must match to stay competitive. The good news for omnichannel retailers is that their brick-and-mortar outlets can help them win the last-mile delivery race. By…

Amazon Launches 'Buy with Prime' Delivery Service for Other Merchants
April 21, 2022 at 4:56 pm

Amazon.com will let other online merchants piggyback on its Prime service to deliver goods quickly to their customers, reports CNBC. The company on Thursday launched a new service, Buy with Prime, that lets third-party merchants use Amazon’s vast shipping and logistics network to fulfill orders on their own sites, while also appealing to Amazon’s 200…

Key Fulfillment and Technology Trends to Deliver Great CX
April 21, 2022 at 4:45 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “2022 Delivery and Retail Trends,” authored by Jay Sackos, vice president of Dolly. Many of the biggest trends in retail today have to do with getting products into the hands of customers…

2022 Delivery and Retail Trends
April 18, 2022 at 5:40 pm

Retail has significantly changed in recent years. Consumers were already moving away from in-person retailing before the pandemic hit, and it's a shift that has picked up considerably since then. For those remaining brick-and-mortar stores, technical advances have been employed to keep customers happy — and keep them coming back. Many of the biggest trends…

Driving CX Through Drop-Shipping: Key Considerations for SMBs
April 14, 2022 at 3:43 pm

For small-to-medium businesses (SMBs), exceptional customer experiences are the key to building and growing a loyal customer base. Experiences like faster delivery options are attractive to customers, but as technological and cultural preferences evolve, it can be challenging for SMBs to keep up without sacrificing quality of service. As superior customer experiences can’t exist without…

Technologies and Tactics to Upskill the Retail Workforce for Omnichannel Fulfillment
February 9, 2022 at 11:40 am

The pandemic has changed our shopping habits for the foreseeable future, with customers expecting flexible ways to purchase items, including curbside pickup, same-day delivery and, of course, a good old-fashioned in-store shopping experience. These options are great for customers, and the flexibility gives them more control to shop in a way that best fits their…

Fulfilling Experiences? Fulfillment Centers vs. Experiential Retail Stores
January 13, 2022 at 4:34 pm

The theory goes that consumers come in two varieties: those who shop with a focus and those who browse at leisure. It’s a tidy split. However, shoppers aren’t so tidy in practice. They switch between purpose and leisure as easily as they glide between online and offline. Many retailers accommodate various types of shoppers by…

Getting the Most Overlooked Part of E-Commerce Right
January 5, 2022 at 4:54 pm

Creating innovative products from properly sourced raw materials. Hiring social media influencers to show off your latest product release. Using data to deliver an amazing web and app experience. These are the kinds of things that e-commerce brands dream about when launching a business. They're the fun parts of e-commerce, but they're only half the…