Order Fulfillment

Amazon.com announced on Monday that Prime members in some U.S. metro areas can now get same-day delivery from select retail stores. At launch, members in Atlanta; Chicago; Dallas; Las Vegas; Miami; Phoenix; Scottsdale, Ariz.; Seattle; and Washington, D.C. can shop from PacSun, GNC, SuperDry, and Diesel on the Amazon app and Amazon.com and receive their items the…

The costs of the supply chain mess in the last two years have been staggering. Apart from the empty shelves of items like baby formula, consumers have had to pay a premium for cars and sometimes take the delivery of cars without certain parts and accessories. We've all read about the large number of ships…

In e-commerce, speed and order accuracy are the key drivers of customer satisfaction. A customer who expects diapers to be delivered in half an hour may abandon a retailer forever after one messy delay or mistake. Brick-and-mortar retailers that are building out their e-commerce operations are feeling pressure on many fronts. Q-commerce companies, which promise 15-…

Since the rise of Amazon.com, e-commerce shops have been steadily taking market share from brick-and-mortar retailers. This trend exploded during the pandemic: In 2020 alone, e-commerce grew more than 3X in the U.S. and nearly 5X in the United Kingdom. But in 2022, e-commerce and in-store retail are converging, not competing. The reason? The emergence…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, “To Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,” authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical to…

Amazon.com is testing a service that uses the company’s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazon’s Flex drivers use their own vehicles to deliver packages. They…

Navigating Today’s Top Shipping Challenges

Ultrafast delivery — same-day or next-day — is now the new normal. Amazon.com and other leading retailers have reset customer expectations with shipping options that the rest of the industry must match to stay competitive. The good news for omnichannel retailers is that their brick-and-mortar outlets can help them win the last-mile delivery race. By…

Amazon.com will let other online merchants piggyback on its Prime service to deliver goods quickly to their customers, reports CNBC. The company on Thursday launched a new service, Buy with Prime, that lets third-party merchants use Amazon’s vast shipping and logistics network to fulfill orders on their own sites, while also appealing to Amazon’s 200…

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “2022 Delivery and Retail Trends,” authored by Jay Sackos, vice president of Dolly. Many of the biggest trends in retail today have to do with getting products into the hands of customers…