Order Fulfillment

5 Modern Advancements Revolutionizing Third-Party Logistics
September 20, 2022 at 10:33 am

Supply chains and logistics have seen seismic shifts forward in recent years. In 2020 alone, companies fast-tracked the digital transformation of their internal operations โ€” and their customer and supply chain interactions โ€” by three years to four years. The digitization of third-party logistics (3PL) providers began in the mid-90s, but the pandemic fueled progressโ€ฆ

Logistics 101: Order Fulfillment Challenges and Best Practices
August 24, 2022 at 6:12 pm

The COVID pandemic reshaped the world of e-commerce and, concurrently, consumer expectations. With most brick-and-mortar stores temporarily shuttered, consumers moved online en masse and found a revamped online shopping experience. One report found that the pandemic accelerated the global shift to e-commerce by five years. But now, as the world returns to โ€œnormal,โ€ online retailersโ€ฆ

Last-Mile Strategies That Make Amazon Prime Day a Success
August 24, 2022 at 3:53 pm

Amazon Prime Day is globally recognized as one of if not the most successful e-commerce events in the world. This yearโ€™s Prime Day was Amazon.com's most successful event to date, with Prime members in more than 20 countries purchasing upwards of 300 million products in the mere span of 48 hours. With same- and next-dayโ€ฆ

Same-Day and Scheduled Delivery Are Now Consumer Mandates. Are You Prepared?
August 11, 2022 at 10:50 am

To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumerโ€™s front door. Recent reports indicate that โ€œone in three shoppers now expects same-day delivery,โ€ and that โ€œ90 percent of consumers now see two- or three-day delivery as theโ€ฆ

Amazon Announces Same-Day Delivery From Select Retail Brands
August 1, 2022 at 5:27 pm

Amazon.com announced on Monday that Prime members in some U.S. metro areas can now get same-day delivery from select retail stores. At launch, members in Atlanta; Chicago; Dallas; Las Vegas; Miami; Phoenix; Scottsdale, Ariz.; Seattle; and Washington, D.C. can shop from PacSun, GNC, SuperDry, and Diesel on the Amazon app and Amazon.com and receive their items theโ€ฆ

How Digital Frameworks Will Help Fix the Supply Chain Crisis
July 21, 2022 at 3:45 pm

The costs of the supply chain mess in the last two years have been staggering. Apart from the empty shelves of items like baby formula, consumers have had to pay a premium for cars and sometimes take the delivery of cars without certain parts and accessories. We've all read about the large number of shipsโ€ฆ

How to Accelerate Your E-Commerce Strategy by Years and Get on the Path to Profitability
July 11, 2022 at 7:29 pm

In e-commerce, speed and order accuracy are the key drivers of customer satisfaction. A customer who expects diapers to be delivered in half an hour may abandon a retailer forever after one messy delay or mistake. Brick-and-mortar retailers that are building out their e-commerce operations are feeling pressure on many fronts. Q-commerce companies, which promise 15-โ€ฆ

The Future of Retail: Trends for 2022 and Beyond
June 23, 2022 at 5:48 pm

Since the rise of Amazon.com, e-commerce shops have been steadily taking market share from brick-and-mortar retailers. This trend exploded during the pandemic: In 2020 alone, e-commerce grew more than 3X in the U.S. and nearly 5X in the United Kingdom. But in 2022, e-commerce and in-store retail are converging, not competing. The reason? The emergenceโ€ฆ

How to Impact CX and Customer Loyalty Through Last-Mile Delivery
June 2, 2022 at 4:17 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Devon Russell discuss an article recently published by Total Retail titled, โ€œTo Build Customer Loyalty, Focus on Getting Back to the Basics of Last Mile Delivery,โ€ authored by Lukas Kinigadner, CEO and co-founder of Anyline. Getting the last-mile delivery process right is critical toโ€ฆ

Amazon Using Flex Drivers to Pick Up, Deliver Packages From Malls
May 23, 2022 at 7:34 pm

Amazon.com is testing a service that uses the companyโ€™s network of Flex drivers to pick up packages from mall-based retailers and deliver them to customers. The program, first reported on by Bloomberg, has been running since last year. Much like drivers for Instacart or DoorDash, Amazonโ€™s Flex drivers use their own vehicles to deliver packages. Theyโ€ฆ