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Deluged by paper-based invoices, which required employees to open envelopes and key information into a system, Canadian-based quick-service restaurant chain Tim Hortons decided a more efficient and more environmentally friendly system for processing suppliers' invoices was needed. Tim Hortons turned to Transcepta, a provider of hosted e-invoicing solutions.
eBay rose after it gave a sales and profit forecast that surpassed analysts' estimates, reflecting progress in a turnaround effort by Chief Executive Officer John Donahoe.
As is my custom here in this space, I like to bring to light retail experiences that either are worthy of praise or derision. Unfortunately for cross-channel women's apparel retailer New York & Co., this post falls into the latter category. The source for nearly all of my retail stories, my wife Stephanie, brought to my attention this latest incident involving her sister Christine and New York & Company.
Amazon is working on a solution that could revolutionize digital gift buying. The online retailer has quietly patented a way for people to return gifts before they receive them, and the patent documents even mention poor Aunt Mildred.
Retailers saw their best holiday season since the start of the recession, but a loss of momentum in December fed concerns about the strength of the sector's revival in the new year.
In a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers’ Choice survey, conducted by BIGresearch. The results were announced at the Annual Retail Industry Luncheon during the National Retail Federation’s BIG Show in New York City.
ACI Worldwide released the results of a recent study, which shows that retailers simply aren't getting it right when it comes to their loyalty and rewards programs. Consumers say programs have become too complicated and burdensome, and they aren't truly driving loyalty.
Target has acquired the Canadian leases for 220 sites currently operated by Zellers, a subsidiary of the Hudson's Bay Company, for $1.8 billion. It represents Target's first foray outside the U.S. Target will sublease these sites to Zellers for a period of time, until the retailer opens its first stores in Canada beginning in 2013.
Oracle and the Disney Store highlighted the latest technology accomplishments at their newly designed retail stores at the National Retail Federation's BIG Show this week in New York City. The retailer also announced that it would expand its store redesign efforts, which include a range of interactive technologies, to 25 more locations this year.
Wal-Mart has launched a website promoting its entry into New York City. The world's largest retailer currently has no stores there, and despite opposition from Local 1500 of the United Food and Commercial Workers union, has expressed interest in opening locations for the past several years.
