Order Fulfillment

Throughout the pandemic, we witnessed a massive surge in e-commerce and acceleration in digital transformation by many companies that had been, up until then, slow adopters. Online ordering for everything from groceries to toilet paper to fitness equipment and home office furniture became the norm — and has only recently slowed down after businesses were finally…

When it comes to e-commerce fulfillment, there are key metrics you should be thinking about when aiming to make good on promises to your customers. There's one metric in particular that many brands might not be putting at the top of their list, but they should. It’s the “perfect order” metric — a collection of key…

E-commerce sales rose steadily the first half of 2022, with sales increasing 2.7 percent between Q1 and Q2. But even with the coming holiday sales surge, that trend might not continue. In fact, some reports predict that the number of online orders this holiday season will be down 5 percent compared to 2021. Why? And…

Adapt or fail. That's a choice retailers are often forced to make given the pace of change in the world today — especially when it comes to logistics. It's more important now than ever for retail leaders to ensure critical aspects of business, like their fulfillment operations and last mile delivery, are streamlined. Fortunately, this…

Each and every day automation is changing the way in which we operate. Retail distribution and fulfillment centers understand this firsthand, as they're increasingly integrating automated solutions into their day-to-day operations as consumer demand continues to increase. A recent report from Futurum Research interviewed industry leaders and executives to gather their thoughts on the challenges…

Despite inflation chatter dominating economic discussions, U.S. container imports in August 2022 (the most recent data) were 2,529,042 twenty-foot equivalent units (TEUs), which is up 18 percent from pre-pandemic August 2019. This is the first month since August 2020 that there has not been record imports vs. the previous year.  With the holiday shopping season fast…

Supply chains and logistics have seen seismic shifts forward in recent years. In 2020 alone, companies fast-tracked the digital transformation of their internal operations — and their customer and supply chain interactions — by three years to four years. The digitization of third-party logistics (3PL) providers began in the mid-90s, but the pandemic fueled progress…

The COVID pandemic reshaped the world of e-commerce and, concurrently, consumer expectations. With most brick-and-mortar stores temporarily shuttered, consumers moved online en masse and found a revamped online shopping experience. One report found that the pandemic accelerated the global shift to e-commerce by five years. But now, as the world returns to “normal,” online retailers…

Amazon Prime Day is globally recognized as one of if not the most successful e-commerce events in the world. This year’s Prime Day was Amazon.com's most successful event to date, with Prime members in more than 20 countries purchasing upwards of 300 million products in the mere span of 48 hours. With same- and next-day…

To rise above the competition, whether online or in-store, retailers need to ensure their customer experience remains consistent throughout the shopping journey, all the way to the consumer’s front door. Recent reports indicate that “one in three shoppers now expects same-day delivery,” and that “90 percent of consumers now see two- or three-day delivery as the…