Order Fulfillment

Today's consumer is a digitally savvy shopper who expects to find and receive the products they want, when they want them. Armed with a slew of online resources that, thanks to mobile devices, can be accessed from anywhere, consumers have created a technological evolution that's changing the omnichannel retail world as we know it. As…

Whole Foods and Instacart are taking their relationship to the next level. The $10 billion national grocery store chain is making an investment in the four-year-old delivery startup, according to multiple sources. The size of the deal couldn't be learned, but sources say it's essentially done, barring an unforeseen last-minute change of heart. The two companies have also…

Amazon.com Inc is quietly inviting drivers for its new "on-demand" delivery service to handle its standard packages, as the online retailer known for low prices and razor-thin profit margins looks to speed up delivery times and tamp down its growing multibillion dollar logistics bill. The move, which hasn't been announced publicly, is the latest sign that…

Consumer expectations have never been higher. They want simple shopping experiences on their mobile devices, online and in person — whatever is most convenient at any point in time. Most of all, consumers want to be able to purchase the exact item they’re looking for, and they want it delivered fast. In the last decade,…

Amazon.com failed to report at least 26 work-related illnesses and injuries in a New Jersey warehouse last year, a federal agency said, the latest indication that low-wage employees who rush to fetch online orders often bear the pain of the speedy, convenient delivery of goods. The web retailer faces a $7,000 fine and demands to change…

Amazon.com is negotiating to lease 20 Boeing 767 jets for its own air-delivery service, cargo-industry executives have told The Seattle Times. The online retail giant wants to build out its own cargo operations to avoid delays from carriers such as United Parcel Service, which have struggled to keep up with the rapid growth of e-commerce.…

When was the last time you ordered something that didn’t come with free or expedited shipping (or both)? The rise of consumer expectations for expediency and immediate gratification isn't slowing down anytime soon, and the strain those expectations put onto supply chain and fulfillment operations is immense. Something has to give, and it’s probably not…

Wal-Mart Stores Inc applied Monday to U.S. regulators for permission to test drones for home delivery, curbside pickup and checking warehouse inventories, a sign it plans to go head-to-head with Amazon.com in using drones to fill and deliver online orders. The world's largest retailer by revenue has for several months been conducting indoor tests of small…

Local delivery is one of the most crowded spaces in tech right now, and ride-hailing giant Uber wants a piece of it. At long last, the company is introducing a fleshed-out same-day delivery program for brick-and-mortar businesses under the name “UberRush.” Uber has already started testing this in New York City and is now expanding the…

With the peak shopping season approaching, Urban Outfitters is asking its employees to pitch in a bit more on the weekends. But there's a catch: they won't get paid for it. In an email obtained by Gawker this week, the Philadelphia-based retailer told salaried employees that it was looking for weekend volunteers to help "pick, pack…