Order Fulfillment

With the holiday season fast approaching, it’s time to start thinking about your holiday strategy. A successful holiday shopping season doesn’t happen overnight. It takes time, planning and a strategy that allows you to deliver the same high-quality customer experiences that shoppers enjoy throughout the year. During November and December, many retailers enjoy a healthy…

As more and more consumers purchase items online, many retailers are facing growing challenges in keeping up with the demand. The dramatic growth in e-commerce has affected all aspects of the fulfillment process, from packing to shipping to delivery. Several innovative products in today’s market can help address these challenges, while increasing efficiency and reducing…

It’s no secret that major changes are occurring in parcel delivery, with parcel carriers increasingly teaming up with the United States Postal Service (USPS). The parcel carries utilize their transportation networks to deliver packages close to its final destinations — often to a local post office — and the USPS takes it from there to…

Trunk Club will close down its Goose Island, Ill., distribution center and work more closely with its parent company, Nordstrom, cutting 250 jobs in the process, the retailers said in a news release Tuesday. Trunk Club, which was acquired by Nordstrom in 2014, will begin shifting order fulfillment and distribution operations currently handled at its Goose…

In episode 40 of Total Retail Talks, Marshal Downey, director of direct marketing at Build.com, discusses how an intelligent fulfillment platform is helping the online home improvement retailer better meet the demands of its customers for a seamless, fast delivery experience.

If you were hoping that Target’s curbside pickup would eventually reach your city, your hopes are for naught. Target tells Consumerist the pilot program will be discontinued effective June 15. After Consumerist received word that the program — which kicked off in October 2014 with partner Curbside, and was being tested in 121 stores in the…

The first thing online clothing reseller ThredUp did after clinching a new round of funding last year? Hunt for strategic warehouse space to get the goods to its customers as fast as possible. Amazon.com has spoiled them for anything less. Within six months, ThredUp's chief executive officer, James Reinhart, had signed leases on two additional warehouses.

Wal-Mart sure is trying to be more like rival Amazon.com in an effort to to improve its weak sales trends. The world's largest retailer is testing a two-day shipping subscription service called ShoppingPass that mirrors Amazon's successful Prime service, according to a report in The Wall Street Journal. Members to ShoppingPass reportedly will get free, two-day…

We’ve all been there — going online to see if a specific piece of merchandise is currently available at a particular retail store, before taking the time to drive to said store or calling the store directly. If the online site shows that a product isn't currently available at that store (or the store location…

There's no arguing that the convenience of click-and-collect has become one of the retail industry’s biggest trends of the last few years. In 2015, 32 percent of holiday shoppers used a click-and-collect service, according to the International Council of Shopping Centers. That percentage will almost certainly increase this year. Delivery and collection are core to…