Order Fulfillment
May 19, 2017 at 10:57 am
Lucky Brand, a retailer of jeans, casual wear and accessories, is adapting its operations to account for the omnichannel behaviors of its customers. This is a challenge not unique to Lucky Brand. Retailers are looking to make the purchase experience, and particularly order fulfillment, as easy for its customers as possible. That means the introduction…
May 17, 2017 at 5:06 pm
Earlier this month, Target revealed that it's testing a new service called Target Restock. The service, which is currently in trial with Target employees ahead of a customer-facing pilot this summer in the Minneapolis area, is designed to offer an easy way for consumers to shop online for household essentials that will arrive the day…
May 9, 2017 at 12:04 pm
Target announced yesterday that it’s testing a next-day home delivery service called Target Restock. The service, which is currently in trial with Target employees ahead of a customer-facing pilot this summer in the Minneapolis area, is designed to offer an easy way to shop online for household essentials which will arrive the day after you place…
May 5, 2017 at 4:34 pm
It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…
May 1, 2017 at 10:55 am
In episode 90 of Total Retail Talks, MC Halfpenny, director of operations at Uncommon Goods, an online retailer of unique gifts and creative home decor, talks about how proactive customer support is helping the company to improve the order delivery process. Halfpenny shares details about the support process at Uncommon Goods, the business benefits it…
April 19, 2017 at 9:10 am
Amazon.com was awarded a patent on Tuesday for an on-demand manufacturing system. The computerized system is designed to quickly produce clothing and other products only after a customer has placed an order. To increase efficiency, the goods would be manufactured in batches based on factors such a shipping addresses, the patent said. The inventors of…
April 18, 2017 at 11:47 am
United Parcel Service, Inc. said yesterday that it will begin installing Bluetooth-enabled beacons on trucks to keep packages from being loaded onto the wrong vehicle. The company said the beacons will help cut down on delivery times, reduce human error and reduce misloads by 70 percent. The “Preload Smart Scan” system uses Bluetooth-enabled beacons that communicate…
March 22, 2017 at 11:52 am
This week, eBay announced that it will begin offering guaranteed three-day delivery in the U.S. on more than 20 million items this summer. Millions of those eligible items will also come with free shipping, and shoppers will be able to filter items by one- and two-day delivery. eBay said it hopes the summer launch of…
March 20, 2017 at 12:40 pm
In an interview yesterday afternoon during the opening day of Shoptalk in Las Vegas, Stephenie Landry, vice president of Amazon Prime Now, the online retailer's service that offers household items and essentials consumers need with free two-hour delivery, discussed the growth of the business and what her focus will be to continue that upward trajectory.…
March 16, 2017 at 11:01 pm
In an interview yesterday afternoon during the opening day of Shoptalk in Las Vegas, Stephenie Landry, vice president of Amazon Prime Now, the online retailer’s service that offers household items and essentials consumers need with free two-hour delivery, discussed the growth of the business and what her focus will be to continue that upward trajectory. […]
