Order Fulfillment

Nearly 90 percent of respondents in a recent Total Retail and IBM survey said they “strongly" or “somewhat" agree that Amazon.com has changed consumers’ expectations for order delivery (see the chart below). The report, The Amazon Effect: How Retailers Are Adapting Their Businesses to Better Compete With the Industry Leader, analyzes the impact Amazon’s growing…

Lowe's confirmed last week that it's laying off an undisclosed number of delivery workers nationwide as the company shifts to a third-party delivery service. In an email to The Charlotte Observer, the home improvement retailer said its decision is in response to “the growing demand for timely delivery,” including next-day delivery, in select markets. The latest layoff announcement…

Amazon.com is hosting a job fair today in an attempt to fill 50,000 warehouse positions by hiring people on the spot in some of the U.S. cities that host its largest operation hubs. The retailer announced last weekend that it would host job fairs in places like Baltimore and Buffalo, New York for full-time and part-time jobs…

Attendees of this interactive webinar will learn why retailers struggle under the weight of increasing amounts of data.

The fashion industry is supposed to be run by those designers who dominate fashion weeks in New York and Paris. However, in the last couple of years, the biggest changes on the catwalk haven't been the styles, but how they're presented — namely in season and ready for purchase today. The same forces that are…

Wal-Mart is testing a new program that lets store associates opt into delivering e-commerce ship-from-store orders. Marc Lore, chief executive of Wal-Mart U.S. e-commerce, explained that the program uses technology so workers can set preferences such as how many packages they want to deliver, weight limits for the packages and which days they would like…

When shoppers buy a product today, they're far more likely to be influenced by the experience than solely by the price or product features. Whether walking into a Sonos listening boutique to shop for speakers, “trying on” makeup through Sephora’s mobile app or heading into a Nike store to test out shoes in virtual reality,…

Car service? Check. Dinner? Check. Beer and wine? Check. In today’s on-demand economy, consumers can order virtually anything with the simple touch of a finger and have it at their doorstep in a matter of hours, if not sooner. Not only do consumers want this, they expect it. And they don’t want to pay exorbitant,…

Lucky Brand, a retailer of jeans, casual wear and accessories, is adapting its operations to account for the omnichannel behaviors of its customers. This is a challenge not unique to Lucky Brand. Retailers are looking to make the purchase experience, and particularly order fulfillment, as easy for its customers as possible. That means the introduction…

Earlier this month, Target revealed that it's testing a new service called Target Restock. The service, which is currently in trial with Target employees ahead of a customer-facing pilot this summer in the Minneapolis area, is designed to offer an easy way for consumers to shop online for household essentials that will arrive the day…