Order Fulfillment

Amazon Will Now Deliver Packages to Customers’ Cars
April 25, 2018 at 12:38 pm

Amazon.com announced a new delivery option for Prime members this week: in-car delivery. The Verge reports the new service, which will launch in 37 cities across the U.S., will allow Prime subscribers with GM or Volvo vehicles to have their orders delivered directly to their car. In order to use the new delivery option, Prime members…

Brick-and-Mortar Retailers’ Secret Weapon: Unified Commerce
April 12, 2018 at 10:29 am

In the age of omnichannel, almost every retailer has an app, website, brick-and-mortar presence, mobile and email promotions, and more. There's such a thing as having “too much siloed omnichannel,” and disparate channels can mean a confusing and disorderly shopping experience for the customer. While omnichannel was a step in the progression from the retailer…

Trump Claims USPS Losing a ‘Fortune’ on Amazon
April 2, 2018 at 1:01 pm

President Donald Trump again called out Amazon.com this weekend, claiming the U.S. Postal Service (USPS) loses "a fortune" delivering packages for the online retailer. "Only fools, or worse, are saying that our money losing Post Office makes money with Amazon. THEY LOSE A FORTUNE, and this will be changed. Also, our fully tax paying retailers are closing…

FedEx to Open Small-Format Shops in 500 Walmart Stores
March 20, 2018 at 3:02 pm

FedEx Office, a subsidiary of FedEx Corp., and Walmart said yesterday that FedEx Office will bring its small-format stores for printing, packing and shipping into 500 of Walmart's stores nationwide in the next 24 months. The announcement comes after completion of a successful pilot program spanning 47 locations within Walmart stores across six states. Besides…

Walmart's Sam's Club Partners With Instacart to Deliver Groceries, Combat Amazon
February 27, 2018 at 11:54 am

Sam's Club, a division of Walmart, is partnering with Instacart to offer same-day delivery, adding yet another major grocer to Instacart's arsenal as it tries to compete with Amazon.com. In a joint press release, Sam’s Club and Instacart said the service will be available to shoppers in Austin and Dallas-Forth Worth in Texas, and St. Louis,…

Amazon Expands Delivery Trial That Could Hurt FedEx, UPS
January 30, 2018 at 12:47 pm

Amazon.com is is expanding a service launched to make more groceries, cleaning supplies and other products available for quick delivery directly from merchants without overwhelming the e-commerce giant’s warehouses with additional inventory, according to documents reviewed by Bloomberg. The trial pushes Amazon’s logistical reach beyond its own facilities and into those of its merchants, encroaching on…

Retailers Must Get Delivery Right, or Risk Losing Customers
January 3, 2018 at 1:19 pm

Today’s sophisticated cyber shoppers continue to transform the retail landscape. Demanding innovation and excellence in every channel, they expect to take control of their online retail experience — and that includes where, when and how delivery happens. In fact, according to MetaPack's 2017 State of eCommerce Delivery Consumer Research Report, which collates the views of…