Order Fulfillment

Pushing the Envelope: Are Consumers Ready for a New Era of Home Delivery?
June 4, 2018 at 6:13 pm

It wasnโ€™t long ago that e-commerce and online deliveries made consumers nervous. Is it really safe to share my credit card information online, they wondered. Is my shopping history being tracked? Weโ€™ve come a long way since then, and most of those fears have evaporated with time. However, the online delivery stakes are rising byโ€ฆ

Buy Online, Pick Up In-Store Requires New Ways of Thinking
May 25, 2018 at 9:47 am

The staying power of buy online, pick up in-store (BOPIS) comes down to two simple facts: consumers are demanding it, and retailers need it. JDA Softwareโ€™s 2017 Consumer Survey found that 50 percent of consumers had used BOPIS in the previous 12 months, a 43 percent increase over two years ago. But what about retailers? A new study byโ€ฆ

Kroger Announces Deal With Ocado to Speed Up Grocery Delivery
May 18, 2018 at 11:48 am

Kroger announced a deal this week with British online grocer Ocado to help improve its grocery delivery services through the construction of robotically operated warehouses. A report by Reuters states the deal is Ocado's first in the United States and companyโ€™s fourth major agreement with retailers in six months. Kroger CEO Rodney McMullen called theโ€ฆ

Target Testing New Product Distribution Strategy
May 14, 2018 at 12:26 pm

Target is testing a new product distribution strategy aimed at cutting down its replenishment cycle from days to hours while reducing overall inventory at stores, especially at small-format ones. Preston Mosier, Target's senior vice president of global supply chain and logistics field operations, made the announcement last week during a keynote presentation at the Retail Supplyโ€ฆ

Secrets to Success: How Retailers Can Improve Customer Experience
May 9, 2018 at 10:27 am

Since the industrial revolution, retailers have occupied physical storefronts, the hub of traditional consumer engagement. But with todayโ€™s integration of the digital experience, online customer experience is the differentiating factor that encourages brand loyalty. New research by NTT DATA Services analyzed the digital and physical customer experience of 15 enterprise retailers to determine where frictionโ€ฆ

3 Survival Strategies to Staying Relevant in the Age of Amazon
May 9, 2018 at 9:52 am

In the era of e-commerce and its on-demand convenience, thereโ€™s a question we hear quite often: Is todayโ€™s omnichannel environment killing the physical store? The truth is that many traditional retailers are failing, with physical stores closing in significant numbers. However, itโ€™s also true that certain retailers are alive and flourishing. The winners in avoidingโ€ฆ

UPS May Deliver Bulky Goods In-Home
May 3, 2018 at 4:47 pm

United Parcel Service Inc (UPS) told Reuters yesterday that it's in talks with at least one U.S. trucking firm to launch an in-home delivery service for large, heavy goods such as couches and treadmills, as the worldโ€™s largest package deliverer looks to cash in on one the fastest-growing segments of online retail. UPS and itsโ€ฆ

Why Buy Online, Pick Up In-Store is the Key to Omnichannel Success
May 2, 2018 at 4:07 pm

United Parcel Service Inc (UPS) told Reuters yesterday that itโ€™s in talks with at least one U.S. trucking firm to launch an in-home delivery service for large, heavy goods such as couches and treadmills, as the worldโ€™s largest package deliverer looks to cash in on one the fastest-growing segments of online retail. UPS and its [โ€ฆ]

Amazon Will Now Deliver Packages to Customersโ€™ Cars
April 25, 2018 at 12:38 pm

Amazon.com announced a new delivery option for Prime members this week: in-car delivery. The Verge reports the new service, which will launch in 37 cities across the U.S., will allow Prime subscribers with GM or Volvo vehicles to have their orders delivered directly to their car. In order to use the new delivery option, Prime membersโ€ฆ