Order Fulfillment

How does the delivery experience impact customer loyalty? According to recent MetaPack research of more than 3,500 consumers in North America and Europe, if retailers get the basics right, enable customers to curate their own deliveries, and meet their needs and interests quickly, customers will reward them with long-term commitment and repeat orders. Findings of…

The success of a retailer has always hinged on its relationship with consumers, driving brand loyalty, repeat store visits and ultimately sales. So retailers have always set strategies that aim to provide optimal service for customers. In today’s increasingly e-commerce-driven and multichannel environment, retailers are shifting their strategies — with the same goal of providing…

Four key factors can help online entrepreneurs decide if a 3PL will be a good fit for the next chapter in their company’s success.

As the results come in for the 2018 holiday season, we can say that, by and large, things went reasonably well. According to Mastercard SpendingPulse, retail sales as a whole grew 5.1 percent, with online sales seeing gains of over 19 percent. However, the satisfaction wasn't equally distributed, especially for traditional retailers. A few, like…

All of these omnichannel shopping behaviors require retailers to thoughtfully build out operations across online and offline channels.

In 2019, the only thing that’s certain for retailers anymore is this: the traditional business model isn’t working anymore. With 51 percent of Americans now preferring to do their shopping online rather than in person, retailers need to drastically change their business models to keep their customers coming back to their brick-and-mortar stores — or…

By focusing on agile, technology-enabled supply chain, retailers can position themselves to meet customer demand across all channels.

Starbucks announced this week that it's expanding its delivery service, with plans to offer it at nearly one-quarter of its U.S. shops. The delivery service, Starbucks Delivers, powered by Uber Eats, is currently available in San Francisco, but will expand to stores in New York City, Boston, Washington, D.C., Chicago and Los Angeles in coming…

Managing fulfillment can become a major hurdle that even the most driven business leaders struggle to solve on their own.

In this episode of Retail Right Now, Total Retail’s Joe Keenan presents six key takeaways from this week’s 2019 NRF Big Show.