Order Fulfillment
April 13, 2021 at 4:50 pm
2020 accelerated the state of commerce by a decade, permanently altering how consumers choose to shop. U.S. shoppers spent an estimated $201.32 billion online during the 2020 holiday season, an enormous increase of 45.2 percent from $138.65 billion in 2019. This rapid growth may be most noticeable in the business pages, but where it’s felt…
April 8, 2021 at 5:16 pm
The retail world was rocked this past year with pandemic-led surges in demand for e-commerce and at-home delivery. While many retailers were successful in making the pivot or ramping up their delivery cycles to meet capacity, it certainly didn't come without its challenges. The interesting aspect to the surge in e-commerce we experienced this past…
April 7, 2021 at 2:38 pm
Local retailers serve a critical role in our lives, as places that feed and nurture us, supply our basic needs, and contribute to the local and national economy. I’m excited to kick off the first of a three-part interview series with my friend and mentor Jocelyn Mangan, CEO and founder of Him For Her, a…
March 1, 2021 at 6:51 pm
Walmart is lifting the $35 minimum order required to use its Express Delivery service, which brings items to customers in less than two hours. Express Delivery allows customers to order items from Walmart’s food, consumables and general merchandise assortment such as produce, pantry staples, everyday essentials, toys and electronics, and is currently offered in 3,000 Walmart stores. Express orders are…
February 24, 2021 at 4:31 pm
Recent changes to Amazon.com's Seller Fulfilled Prime (SFP) program has sent sellers and the entire e-commerce industry scrambling. Merchants must quickly adapt to the new norm of nationwide one-day delivery or risk losing sales on Amazon. Offers from third-party sellers which include free Prime shipping can no longer be offered just regionally; they must now…
February 23, 2021 at 6:38 pm
With COVID-19 restrictions driving a shift to online shopping, shipping and logistics were a nightmare this past holiday shopping season. However, for some retailers, “dark stores” have proven to be a key tactic for combatting the madness. Dark stores are physical store locations that have been turned into fulfillment centers, taking pressure off the supply…
February 17, 2021 at 8:51 pm
Amazon.com's new Seller Fulfilled Prime (SFP) requirements went into effect on Feb. 1, 2021. Third-party SFP sellers must now show a nationwide one calendar-day or two calendar-day delivery promise on their Amazon product detail pages. Also, they must meet the strict delivery speed metrics on all such orders. For more details on the new SFP…
February 10, 2021 at 3:06 pm
In part one of this three-part series, I will decode Amazon.com's latest and most radical changes to its Seller Fulfilled Prime (SFP) program. I will share what merchants can do to adapt and thrive in the new one-day e-commerce delivery world. On August 20, 2020, in a post titled Important Updates to Seller Fulfilled Prime…
February 9, 2021 at 7:34 pm
GNC and Shipt announced a new partnership that will for the first time bring same-day delivery of GNC health and wellness products to consumers across the country, according to a company press release. Shipt customers can select GNC in the user-friendly app and on Shipt.com to add any products to their order, including vitamins and supplements,…
February 7, 2021 at 8:45 am
The COVID-19 pandemic created a major spike in outsourced delivery services as restaurants, grocery stores and retailers rushed to adapt to an overnight shift in consumer behavior. Months later it has become clear that the home delivery shift is here to stay, and the high fees and unpredictability of outsourced services are no longer tenable.…
