Online Marketing

Our experts walk you through opportunities to not only cut shipping costs, but also improve shipping service to your customers.

Findings from a recent survey from Salesforce ExactTarget Marketing Cloud and Forrester Consulting confirmed what many retailers already knew or strongly suspected: the ability to deliver personalized customer experiences across all channels as well as contextual, unique offers is critical to driving repeat purchases and developing brand advocates. Whether they can execute on that mandate is a whole nother story.

Join us for this fast-paced session covering advanced strategies retailers can use to optimize your email marketing performance.

Join John Lawson as he runs through 15 ways to acquire news customers in 30 minutes.

In this webinar, executives discuss the key challenges omnichannel retail marketers faced heading into the 2014 holiday season.

Now that digital and social media are reaching what Wal-Mart U.S. Chief Marketing Officer Stephen Quinn calls "critical mass," the retail giant is reshaping its marketing team and changing how it works with suppliers — including buying media for them. Wal-Mart met recently with around 200 supplier marketing executives in part to discuss the Walmart Exchange, or WMX, which its executives bill as a digital targeting, buying and optimization platform that will bring everything from sales to social media data to bear on spending plans for Wal-Mart and its suppliers.

Over the next few years, the internet will be facing its biggest makeover yet when branded and generic domain names like .nyc, .shop and .tiffany enter the existing field of top-level domains (TLDs) such as .com and .org. The decision by the Internet Corporation for Assigned Names and Numbers to introduce thousands of new TLDs to the web was intended to increase innovation on the internet. Brands and retailers, specifically, should see this as an incredible opportunity to better appeal to consumers in a way that allows them to creatively target customers based on geography and cultural context. 

Amazon.com is cautiously dipping into its trove of customer data, trying not to betray consumer trust as it develops a digital advertising business that's on track to sell nearly $1 billion worth of ads this year. The data the retail giant collects on its 237 million active customer accounts puts Google to shame. Amazon doesn't just know what folks have searched for, it knows what they bought. Using that data has turned Amazon into one of the web's ad juggernauts, the seventh-largest seller of digital ads worldwide, according to eMarketer.

The National Retail Federation (NRF) released its 2014 economic forecast yesterday, projecting retail industry sales (which exclude automobiles, gas stations and restaurants) will increase 4.1 percent, up from the preliminary 3.7 percent growth seen in 2013. NRF also announced it expects online sales in 2014 to grow between 9 percent and 12 percent. "Measured improvements in economic growth combined with positive expectations for continued consumer spending will put the retail industry in a relatively good place in 2014," said NRF President and CEO Matthew Shay.

Attention to attribution is skyrocketing because in many companies reporting has been set up so that every channel claims 100 percent of the final sale, even when their efforts were only partially responsible. This "double counting" of converted traffic has led to inflated marketing channel reports and, more importantly, has companies overpaying for sales and leads.