Omnichannel

How to Combat Eroding Consumer Loyalty
March 1, 2016 at 10:52 am

Today's consumer is a digitally savvy shopper who expects to find and receive the products they want, when they want them. Armed with a slew of online resources that, thanks to mobile devices, can be accessed from anywhere, consumers have created a technological evolution that's changing the omnichannel retail world as we know it. As…

Barnes & Noble CEO: Focus on Experiences vs. Price
February 24, 2016 at 10:51 am

Retailers today have to differentiate themselves with experiential products and services, since most can no longer win on price. This was the key message delivered by Ron Boire, CEO of Barnes & Noble (B&N), during a fireside chat with James Green, CEO of Magnetic, during a session at eTail West yesterday. During the chat, Boire…

2016: The Year of the Retail Customer Experience
February 24, 2016 at 9:43 am

With 2016 still in its infancy, I can’t help but wonder what’s in store for the year. As retailers have had time to wind down after the busy holiday shopping season, there's an opportunity to look at what’s to come in the year ahead. The team at Demandware has been busy making a few predictions…

Why Retailers Are Missing Out on Mobile With Millennials
February 23, 2016 at 11:57 am

Millennials are having a party, but it seems the invitations for most teen retailers never hit their mailboxes. Perhaps that's because such invites would've been issued via mobile phone. At a time when younger generations are spending upward of 80 hours a month on their mobile devices, several apparel brands are missing out on a commerce…

How Barneys is Digitizing its New York City Flagship Store
February 16, 2016 at 10:12 am

Barneys New York is opening a flagship store in Manhattan’s Chelsea neighborhood. The location, which will take up almost an entire city block on 7th Avenue, is a homecoming: it’s where the luxury department store, then a menswear brand, was originally founded in 1923. The return to its downtown roots comes about 20 years after the…

How Predictive Analytics Will Increase Your Profits in 2016
February 12, 2016 at 10:52 am

Now that the holidays are over, it’s time to start looking at your shelves — made bare by wave upon wave of aggressive holiday shoppers — and begin executing your plan for the new year. 2016 could be the year that you adopt a comprehensive solution to keep your inventory appropriately stocked with the right…

The Top Women in Retail 2016: Emilie Arel Scott, CEO, Quidsi
February 10, 2016 at 3:15 pm

What do you enjoy most about working in the retail industry? My dad was a small business owner, Arel’s Flowers & Gifts, for 35 years — it just closed this year. The store was another member of our family and a big part of our small…