Omnichannel

An Increase in Online Purchasing Means Focusing on Customer Service
April 26, 2023 at 12:15 pm

E-commerce is gradually becoming the preferred shopping medium for consumers. In 2023, nearly 21 percent of purchases are expected to happen online, amounting to more than $6.3 billion in total spending. Today’s shoppers can do almost anything on a computer or mobile device: collaborate with co-workers, buy groceries, and even purchase a new car. As…

5 Ways to Keep Wallet Share With In-Store Traffic
April 24, 2023 at 7:02 pm

Spring is here, lockdowns are a fading memory and the economic outlook is brighter. Although uncertainty abounds and wallets remain tight, we may be in for a softer landing than previously thought. You can celebrate the good news by looking for creative ways to earn wallet share when online and in-store traffic are more blended…

Ikea to Invest $2.2B in Plan to Boost US Business
April 20, 2023 at 3:23 pm

Ikea will invest more than $2.2 billion over the next three years into its omnichannel growth strategy in the U.S., marking the Swedish home and furniture company’s biggest investment push since it opened in the U.S. nearly 40 years ago. The retailer’s $2.2 billion investment will be used for a variety of efforts, including expanding new…

Brixton's CEO on Stores, Partnerships and Organic Content
April 17, 2023 at 6:45 pm

In episode 397 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Raphael Peck, CEO of Brixton, a Southern California-based apparel and headwear brand. Peck provides an overview of the brand (1:00), details his professional background in retail that led to his current role (2:50), and touches upon his history of growing brands, including his strategy…

Madison Reed CEO and Founder Amy Errett on the Evolution of DTC Into Omnichannel Success
April 10, 2023 at 5:49 pm

In episode 396 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Amy Errett, founder and CEO of Madison Reed, a hair color company revolutionizing the way women color their hair. During the wide-ranging conversation, Errett provides an overview of the Madison Reed business (0:50), her background as an entrepreneur and venture capitalist (2:56), and how that…

How Ulta Beauty is Thriving Today and Planning for Tomorrow
April 3, 2023 at 3:42 pm

Amidst challenging times across the retail industry, Ulta Beauty has continued to perform well. The retailer has created long-term relationships with its customers across channels, added new and innovative brands and products to its merchandise mix, and committed to tech investments that it believes will help keep it at the top of the beauty category.…

Daniel's Jewelers Opens New Stores to Target 'Genzennial' Hispanic Consumers
April 3, 2023 at 8:18 am

In episode 395 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Sherwood, CEO of Daniel's Jewelers, a family-operated specialty jeweler with more than 100 stores and a best-in-class e-commerce site. Sherwood provides an overview of the jewelry company (0:48), his career journey growing up in the family-owned business (2:47), and the company's culture that fosters…