Omnichannel

Madison Reed CEO and Founder Amy Errett on the Evolution of DTC Into Omnichannel Success
April 10, 2023 at 5:49 pm

In episode 396 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Amy Errett, founder and CEO of Madison Reed, a hair color company revolutionizing the way women color their hair. During the wide-ranging conversation, Errett provides an overview of the Madison Reed business (0:50), her background as an entrepreneur and venture capitalist (2:56), and how thatโ€ฆ

How Ulta Beauty is Thriving Today and Planning for Tomorrow
April 3, 2023 at 3:42 pm

Amidst challenging times across the retail industry, Ulta Beauty has continued to perform well. The retailer has created long-term relationships with its customers across channels, added new and innovative brands and products to its merchandise mix, and committed to tech investments that it believes will help keep it at the top of the beauty category.โ€ฆ

Daniel's Jewelers Opens New Stores to Target 'Genzennial' Hispanic Consumers
April 3, 2023 at 8:18 am

In episode 395 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Sherwood, CEO of Daniel's Jewelers, a family-operated specialty jeweler with more than 100 stores and a best-in-class e-commerce site. Sherwood provides an overview of the jewelry company (0:48), his career journey growing up in the family-owned business (2:47), and the company's culture that fostersโ€ฆ

Tapestry's CEO Discusses Marketing, Store Ops and More
March 30, 2023 at 9:10 pm

During a keynote session earlier this week at Shoptalk in Las Vegas, Joanne Crevoiserat, CEO of Tapestry, parent of brands Coach, Kate Spade, and Stuart Weitzman, detailed the organization's strategy for strengthening its brands and winning over customers in a shifting retail landscape. Here are some highlights from Crevoiserat's interview with Sara Eisen, journalist at CNBC. On Marketingโ€ฆ

Experiential Retail Now Focuses on Whatโ€™s Happening Behind the Scenesย 
March 23, 2023 at 9:17 am

In a larger-than-life Broadway theatrical production, the audience can often take for granted what happens behind the curtains to produce a stunning show. Instead, they bask in the delight of the show before their eyes. In retail, itโ€™s not all that different. Shoppers tend to focus on the shelves or delightedly engage in the manyโ€ฆ

Why Retailers Must Embrace the 'Phygital' Experience
March 16, 2023 at 11:34 am

The whirlwind of the pandemic and the fluctuating economy over the last few years has left retailers quickly adapting to the new demands of todayโ€™s consumers. Now that the dust has settled a bit, retailers continue to look for new ways to provide the best experience for shoppers โ€” both in-store and online. Furthermore, they'reโ€ฆ