Omnichannel

Seemingly overnight, consumer packaged goods (CPG) shopping is no longer confined to certain places (e.g., stores — offline or online) or certain hours of the day. Shoppers are expecting products to replenish themselves as they're used, and to be able to summon needed products to their homes within hours, if not minutes. This is shopping…

Retail is undergoing its biggest evolution to date. Consumer expectations are on the rise, and a generation of younger shoppers is changing the way brands think about engagement, loyalty and the customer experience. With so much change, it’s inevitable that there will be winners and losers when the dust settles. In fact, we’re already seeing…

The King of Prussia Mall, located right outside of Philadelphia and owned by Simon Property Group, just opened a 155,000 square foot expansion, increasing the mall's footprint to 2.9 million square feet. The East Coast's largest shopping center offers visitors an "unparalleled shopping experience," featuring a state-of-the-art parking garage (with speed ramps and location technology)…

Roger Rawlins, CEO of shoe retailer DSW, who assumed the job Jan. 1, has been working to turn the company from what, 25 years ago, was literally a four-day-a-week warehouse-style operation into a retailer that can provide its customers anything they want, however they want, whenever they want. Central to DSW's plan is becoming an "omnichannel"…

Omnichannel has become an increasingly hot buzzword in retail over the last five years. It’s a differentiator for some and a means of survival for others. Some brands look at it as a way to drive cost savings out of their supply chain by consolidating the number of distribution centers they have, lowering overall network…

In episode 47 of Total Retail Talks, Pat Dermody, president of Retale, a location-based mobile platform that helps shoppers save on purchases from their favorite retailers, discusses the key findings to emerge from the company's third annual "Back-to-School Mobile Shopper Report."

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We’re living in the “Age of the Customer,” as Forrester Research is calling it, where customers are empowered by the internet and their mobile devices to demand an unprecedented level of service. At the very least, today’s consumers expect the stores they buy from to have a responsive, easy-to-navigate website; omnichannel presence; seamless mobile payment…

Macy’s is testing artificial intelligence (AI) in 10 stores across the country. The department store chain is partnering with Satisfi for the “Macy’s On Call” app. Shoppers will be able to type in questions like, “Where are shoes located?” or “What floor is the bathroom?” and the bot will be able to respond. Macy's claims…

Niantic, the developer behind Pokémon Go, the smash-hit location-based mobile game, is reportedly planning to allow retailers and other companies to sponsor places on its virtual map. John Hanke, chief executive of Niantic, told the Financial Times that “sponsored locations” would provide a new revenue stream where companies “pay us to be locations within the…