Omnichannel

Consumers have options, and they know it. Brands need an intelligent order management system to fulfill orders profitably.

Join us to hear real-world examples of brands that have leveraged analytics to improve the customer journey and so much more!

The holiday season is almost upon us, with sales starting on Black Friday — and often even before then these days — and running through New Year’s. Retailers are looking to do whatever they can to get consumers to purchase from their business during this busy shopping period. There are many factors that influence each…

Rapid changes in consumer technology have created a demand for equally fast changes in retail technology. Today, there's an expectation that the instant results you receive on personal devices will be replicated in face-to-face transactions. However, retailers encounter a variety of challenges when trying to compete with e-tail (even, sometimes, with their own digital channels). Enabling consumer…

Late this summer, lifestyle and performance footwear brand SKECHERS announced it was opening a flagship retail store inside the World Trade Center's new shopping district. The store is SKECHERS’ fifth in New York City, and will be an integral part in the launch of the new retail center in Lower Manhattan. Total Retail interviewed George…

Don’t fall victim to another failed app project. Here are eight must-haves to ensure a successful store associate app project.

Wal-Mart is putting its stores center stage this holiday season. In an effort to make its stores easier and more festive to shop, the world's largest retailer is bringing in selfie booths; calling on designated "holiday helpers” to direct shoppers to the shortest checkout lines and run back to fetch forgotten items; adding more staffers to…

With each year’s General Rate Increase (GRI) announcement, shippers inevitably ask, “How much is this really going to cost me?” This year, it got quite a bit harder to answer that question for FedEx shippers. On Sept. 19, FedEx announced a GRI of 3.9 percent for Express and International, and 4.9 percent for Ground, Home…

Representing 22 percent of the U.S. population, Gen Z — those born between 1995 to 2012 — are a game changer in the world of retail. They're already known to have a strong influence in how and where American households spend $600 billion, and have $44 billion of disposable income of their own by way…

JanSport implemented a new mobile-first mind-set for its site redesign, and it's helped the brand nearly double sales via the platform. Carolina Gomes, director of e-commerce at JanSport, joined us on episode 58 of Total Retail Talks to discuss the company's recent web redesign, how thinking mobile first has affected its sales, and what's in…