Omnichannel

Office Depot's President Discusses the Impact of its New Brand Platform
May 8, 2023 at 6:34 pm

In episode 400 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kevin Moffitt, president of Office Depot, a leading provider of business services and supplies, products and technology solutions with banner brands Office Depotยฎ, OfficeMaxยฎ, CompuComยฎ and Grand&Toyยฎ. Moffitt discusses Office Depot's new Imagine Successโ„ข brand platform (0:58), how associate and customer feedback helped influence theโ€ฆ

9 Best Practices for Improving Gift Card Program Performance
May 8, 2023 at 4:05 pm

As part of the 2023 US Merchant Gift Card Omnicommerce Evaluation, US Edition, a comprehensive report produced by Total Retail in conjunction with sponsor partner Blackhawk Network, best practices for the three channels (digital/e-commerce, in-store, mobile) evaluated were included. The best practices are intended to help readers improve the performance of their gift card programs, includingโ€ฆ

How Brands Can Build Better Relationships With Retailers
May 4, 2023 at 11:37 am

In the modern age of shopping, there isn't a standard path to purchase. When consumers want to buy a product, they're not limited to purchasing from a brick-and-mortar store. They have countless options on the digital landscape to aid in their journey to check out. From online marketplaces to social media platforms to mobile apps,โ€ฆ

An Assessment of the US Gift Card Market for Retailers
May 1, 2023 at 7:20 pm

For the sixth consecutive year, NAPCO Research, in conjunction with Blackhawk Network, has undertaken a comprehensive review of the state of U.S. merchantsโ€™ gift card programs. The 2023 review included an assessment of retailersโ€™ e-commerce/digital, mobile, and in-store gift card offerings, providing an omnicommerce view into the consumer gift card purchase and recipient experience. The full reportโ€ฆ

Target Launches Curbside Returns in Select States
April 26, 2023 at 12:33 pm

Target is making it easier for customers to return products, launching curbside returns last week that allows people to make returns from the comfort of their cars. The retailer's goal is to roll out the service to all stores by the end of the summer, but for now it's available in a quarter of Target'sโ€ฆ

An Increase in Online Purchasing Means Focusing on Customer Service
April 26, 2023 at 12:15 pm

E-commerce is gradually becoming the preferred shopping medium for consumers. In 2023, nearly 21 percent of purchases are expected to happen online, amounting to more than $6.3 billion in total spending. Todayโ€™s shoppers can do almost anything on a computer or mobile device: collaborate with co-workers, buy groceries, and even purchase a new car. Asโ€ฆ

5 Ways to Keep Wallet Share With In-Store Traffic
April 24, 2023 at 7:02 pm

Spring is here, lockdowns are a fading memory and the economic outlook is brighter. Although uncertainty abounds and wallets remain tight, we may be in for a softer landing than previously thought. You can celebrate the good news by looking for creative ways to earn wallet share when online and in-store traffic are more blendedโ€ฆ

Ikea to Invest $2.2B in Plan to Boost US Business
April 20, 2023 at 3:23 pm

Ikea will invest more than $2.2 billion over the next three years into its omnichannel growth strategy in the U.S., marking the Swedish home and furniture companyโ€™s biggest investment push since it opened in the U.S. nearly 40 years ago. The retailerโ€™s $2.2 billion investment will be used for a variety of efforts, including expanding newโ€ฆ

Brixton's CEO on Stores, Partnerships and Organic Content
April 17, 2023 at 6:45 pm

In episode 397 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Raphael Peck, CEO of Brixton, a Southern California-based apparel and headwear brand. Peck provides an overview of the brand (1:00), details his professional background in retail that led to his current role (2:50), and touches upon his history of growing brands, including his strategyโ€ฆ