Omnichannel
February 17, 2017 at 11:22 am
Last year, personalized selling experiences were all the buzz and retailers tested new methods to make shopping more seamless for their customers. In 2017, we’ll see smart retailers focus on bridging the gap between the personalized in-store experience and shopping online. By borrowing the best of both worlds — online and brick-and-mortar — retailers can…
February 17, 2017 at 11:04 am
GNC announced Thursday a $433.4 million loss in its fiscal fourth quarter, marking the end of a rocky 2016. In total, the Pittsburgh-based health supplement retailer's share price declined 64 percent year-over-year. GNC recorded a net loss of $286.3 million, compared with a $219.3 million profit the year before, as sales declined 6.5 percent and…
February 16, 2017 at 2:26 pm
GNC announced Thursday a $433.4 million loss in its fiscal fourth quarter, marking the end of a rocky 2016. In total, the Pittsburgh-based health supplement retailer’s share price declined 64 percent year-over-year. GNC recorded a net loss of $286.3 million, compared with a $219.3 million profit the year before, as sales declined 6.5 percent and […]
February 16, 2017 at 7:54 am
By now, it’s more than obvious that focusing on a single channel is not a long-term, sustainable business model. Even while storefronts are struggling, the organizations that master how to create a seamless experience for customers using in-store, online and mobile strategies are poised for growth. A recent study from Harvard Business Review looked at…
February 15, 2017 at 6:32 pm
Lessons learned during the 2016 end-of-year shopping season are already finding applications in the retail space as store, sales and customer experience models continue to evolve. Retailers are focused on developing new approaches to better target consumers via mobile, online and in-store sales to not only remain relevant, but innovative in the retail marketplace. The…
February 15, 2017 at 5:33 pm
Retail trends are already starting to show, even just one quarter into the year. In the Winter 2017 issue of Total Retail, we asked our Editorial Advisory Board what they believed would be the top trend that would impact retailers most this year. Below are some of their answers (click here for a list of…
February 15, 2017 at 9:58 am
Artificial intelligence (AI) is powering the next wave of customer experience. Virtual buying assistants, chatbots and voice-activated apps all are changing the way customers interact with brands. The future of e-commerce will look entirely different, and brands are taking steps now — big or small — to make this vision a reality. This is the…
February 14, 2017 at 9:13 am
Amazon.com had its most successful holiday yet. The Seattle giant shipped more than 1 billion products worldwide, and the company accounted for 38 percent of online sales from Nov. 29 through the end of December. With Amazon Echo rising in popularity and Prime earning new members every day, it’s clear that Amazon will only continue…
February 13, 2017 at 11:46 am
Sears Holdings, the company that owns retail chains Sears and Kmart, reportedly said this weekend that it would remove 31 Trump-branded items from its website. The move makes Sears the latest retailer to ditch products bearing the Trump name. In the past week or so, Nordstrom, Neiman Marcus and Belk stopped selling Ivanka Trump's branded…
February 13, 2017 at 9:11 am
Today’s consumers have an increasing amount of choices. Emerging brands and fashion styles, plus competitive pricing and year-round discounts, equates to tough competition among retailers. As a result, consumers have demanding expectations that retailers must respond to by easing the shopping process with a more individualized experience. Consumers also have less patience to shop with…
