Omnichannel
February 27, 2017 at 9:39 am
What separates luxury retailers from the pack? Is it the products they sell? The quality of the materials? Careful, elegant design? The clientele? The in-store experience? The customer service? Chances are, you're nodding along with all of those options. That's because a luxury brand is about far more than just its products. A nice, pithy…
February 24, 2017 at 11:44 am
The holiday season is always an exciting time for retailers as they experience a boom in new customers and revenue. However, with the large spike in sales also comes the potential for a large amount of returns. So, what can retailers do to combat an increase in returns? As business problems vary and become more…
February 24, 2017 at 11:24 am
Kohl's and rival Macy's are carving out prime space within their sprawling stores and leasing them to other retailers as a means to generate revenue. Kohl's said on Thursday it would operate 500 of its nearly 1,150 stores with much lower square footage and would look to lease out the remaining space to other retailers. Macy's is…
February 23, 2017 at 8:50 am
As brands close hundreds of stores, retailers are investing in the digital experience and digital commerce to win customers over more than ever. However, it doesn’t come easy; a winning digital strategy must have the right combination of technology, content and features, all of which require an investment of time and resources. Those resources must…
February 22, 2017 at 3:20 pm
At the start of every year, there's a lot of talk about what the next big thing in the industry will be. Artificial intelligence being one example for 2017. However, there are a few trends and technologies that don't live up to the hype. Total Retail's editorial advisory board shares what specific trends retailers should be…
February 21, 2017 at 1:01 pm
Since launching its ClickList service, which allows grocery shoppers to order online and have their purchases bagged and loaded when they arrive at stores to pick them up, Kroger has added 25 to 35 new jobs at each store offering the service, according to the company. The Cincinnati-based chain has started more than two dozen…
February 20, 2017 at 11:37 am
Michigan Sporting Goods Distributors, which operates 68 sporting goods stores in seven Midwestern states, has begun store liquidation sales at its MC Sports, MC Sporting Goods, MC Sport Outdoors Centers and Traverse Bay Tackle stores. The company plans to close all of its stores after the liquidation sales. The sporting goods chain filed for Chapter 11…
February 20, 2017 at 11:25 am
Over the weekend, Amazon.com quietly reduced its free two-day shipping minimum rate for non-Prime subscribers to $35. Amazon confirmed the change on its shipping guidelines and options page. Amazon's free shipping rate has gone up and down over the years. The free shipping minimum has been as low as $25 in the past, and was…
February 20, 2017 at 9:05 am
The retail industry is facing an epidemic. As retailers continue to use markdowns to entice shoppers and drive traffic into stores, consumers are becoming increasingly price sensitive, leading them to expect sales at every turn. A recent study by First Insight took a deeper dive into the expectations of consumers, finding that 70 percent need…
February 17, 2017 at 11:27 am
2016 proved that digital is the way of life, which means mobile capabilities need to be incorporated into any brand or retailer’s sales strategy. Many brick-and-mortar stores are reaching for new ideas and new digital tactics to increase revenue. From blending online and offline brand experiences to finding new ways to engage with customers, there…
