Omnichannel
March 9, 2017 at 9:27 am
It seems as though every day there's another retailer closing stores, declaring bankruptcy or laying off employees. Most recently, J.C. Penney announced it will be closing 140 stores; HHGregg has filed for bankruptcy; and JackThreads laid off most of its staff. However, one company is flourishing at a time when others are failing. Xcel Brands,…
March 8, 2017 at 4:36 pm
In the Winter 2017 issue of Total Retail, we asked our editorial advisory board what advice they would give to retailers to help them have a successful year. Below are some of their answers (click here for a full list of of our editorial advisory board, including their titles and companies): Peter Cobb: Pick five to…
March 8, 2017 at 10:49 am
New technologies powered by “always on” Wi-Fi connections, social networking platforms and the Internet of Things have given consumers the power to dictate the terms of their relationships with retailers. Their behaviors, preferences and, most importantly, shopping habits are changing rapidly as they access a seemingly ever-expanding array of channels to connect with their peers,…
March 7, 2017 at 10:22 am
On a surprisingly rainy day last week in the Palm Springs desert, over 1,500 retailers gathered at the annual eTail West conference to discuss the latest trends in digital retail. Over the next three days, the sun came back out and conference attendees learned how retailers are addressing challenges to align technology and their organizations…
March 7, 2017 at 9:51 am
2016 was another explosive year for e-commerce growth. E-commerce accounted for nearly 12 percent of total sales in the U.S., growing more than 15 percent from 2015. With that expansion comes both a massive opportunity and an imposing challenge for retailers looking to gain market share. At the forefront of that challenge is providing the frictionless,…
March 3, 2017 at 10:01 am
In this interactive webinar, our expert speakers will address the importance of a strong customer retention strategy and so much more.
March 2, 2017 at 8:32 pm
Customer experience (CX) and user research are no longer relegated to a few lone champions in a retail organization. Understanding and improving the user experience has become the entire organization's objective, from product designers to marketers to senior executives. Read that again. Just as artificial intelligence (AI) is booming, so too is organization-wide demand for…
March 1, 2017 at 2:55 pm
A survey of more than 350 global retail CEOs found that a digital transformation strategy is their No. 1 priority in 2017; 69 percent said they plan to increase their investment in digital transformation over the next year. These findings were highlighted in a new report, CEO Viewpoint 2017: The Transformation of Retail, prepared for JDA Software Group,…
February 27, 2017 at 10:33 am
Despite retailers’ heavy spending on value-added services and personalization, shoppers say they see little return on the investments, according to a new survey from Cognizant and Forrester Consulting. In the online poll of 4,500 smartphone-owning shoppers, only 35 percent on average make use of in-store services such as interactive displays and mobile checkout. Personalization receives…
February 27, 2017 at 9:39 am
What separates luxury retailers from the pack? Is it the products they sell? The quality of the materials? Careful, elegant design? The clientele? The in-store experience? The customer service? Chances are, you're nodding along with all of those options. That's because a luxury brand is about far more than just its products. A nice, pithy…
