Omnichannel

ThirdLove Uses Personalization to Drive Success
April 3, 2017 at 11:56 am

In episode 86 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Heidi Zak, co-founder of ThirdLove, a personalization app for bras, at a recent Total Retail Talks Live event in San Francisco. Listen in as Heidi discusses why personalization has been critical to the success of ThirdLove.

What Does the Consumer Internet of Things Mean for Marketers?
April 3, 2017 at 10:51 am

The consumer Internet of Things (cIoT) is here. But what exactly is it? It’s hard to believe, but a world in which purchasing will become seamless from thousands of new touchpoints is just around the corner. We're seeing the thin end of the wedge with FitBit, Apple Watch, Amazon Alexa, Nest and Google Home. In…

How Analytics Fuels These 3 Retail Trends
March 29, 2017 at 10:34 am

Experts from every corner of the retail industry descended on Las Vegas for the Shoptalk conference earlier this month, all with one ultimate goal: find ways to better connect with customers. Though where to begin in achieving that goal is less clear, especially when effective strategies are informed by all sorts of disciplines — e.g., psychology,…

A Look Into the Future
March 28, 2017 at 11:22 am

To help you prepare for what figures to be another volatile year, Total Retail sent its editorial advisory board a series of questions about what they expect to be the biggest trends, technologies and disruptors that will impact retail businesses in 2017. In addition, our board members offer their advice on how to make 2017…

Amazon Looking Into More Brick-and-Mortar Retail Concepts
March 27, 2017 at 12:30 pm

E-commerce goliath Amazon.com is looking to expand its footprint in brick-and-mortar retail, according to reports. Featured products in the possible new locations would consist of groceries and appliances, items that, traditionally, have a hard time selling online. This is another move on Amazon's part to start to grow within the grocery vertical. Within its expansion strategy,…

Target Revamping its Storefronts
March 23, 2017 at 12:51 pm

Target is getting a new look. According to reports, the big-box retailer is revamping its look in an effort to get shoppers back into its brick-and-mortar locations. The new layout was unveiled by CEO Brian Cornell in Las Vegas on Monday. Some of the features include a separate entrance and 10-minute parking for shoppers looking to pick…

Organization Planning in a Troubled Retail Sector: 6 Keys to Success
March 22, 2017 at 4:12 pm

As we head into Q2, most HR teams are thinking about the performance review process and the resultant discussion around past year performance in a difficult cycle. It's time to assess organizational and individual performance and make talent decisions for the near and long term. However, the best chief human resource officers (CHROs) are thinking…

Kohl's CEO on Future of Stores, Amazon and More
March 22, 2017 at 1:33 pm

In an interview yesterday with Sucharita Mulpuru at Shoptalk in Las Vegas, Kohl's Chairman, CEO and President Kevin Mansell discussed the future of the struggling retailer, including the role of brick-and-mortar, how the department store will leverage technology, how it views Amazon.com, and the potential impact of the proposed border adjustment tax

Why Consumers Increasingly Crave Tangible Touch Over Touchscreens
March 22, 2017 at 9:09 am

We’ve all heard talk about the pending death of brick-and-mortar in the digital age. We’re certainly seeing declines in an overpopulated retail marketplace as consumers grow more comfortable shopping online. In fact, in the fourth quarter of 2016, about 9.5 percent of all retail sales were transacted online. However, rather than experiencing a full-fledged extinction…