Omnichannel

What do customers want most from retailers? Convenience. Think about it: that’s why Amazon.com — long hailed as an “e-commerce pure-play company” — has been muscling its way into brick-and-mortar with the launch of Amazon Books stores and its closely watched $13.7 billion acquisition of Whole Foods last year. Companies like Amazon know that physical…

More than half of Americans now say they prefer to shop online, and e-commerce is increasing 23 percent year-over-year. The number soars to 67 percent when asking millennials, and 56 percent for Gen Xers. Forrester has forecast that U.S. online retail sales will reach more than $500 billion by 2020, up from $373 billion in…

Total Retail and sister brand Women in Retail Leadership Circle (WIRLC) are proud to present our eighth annual list of the Top Women in Retail. This year's list features a who's who of top female executives in the retail industry. Take advantage of this opportunity to learn more about some of the brightest minds and leaders retail has to offer.

In today’s competitive retail environment, pop-up shops are all the rage, granting shoppers an inside look at their favorite products and the chance to forge deeper brand relationships through unique experiences. From fragrance labs to art installations, pop-up shops — i.e., short-term sales and experiential spaces that serve as real-world brand activations — have already seen massive success and show no signs of slowing down.

It was forecasted that 82 percent of U.S. consumers would do their holiday shopping online, and more than 70 percent of them would use multiple channels. Cyber Monday is a perfect example of onmichannel shopping taking off, with this year’s shopping holiday touting an increase of $1 billion in sales. An estimated $1.59 billion of that…

It was forecasted that 82 percent of U.S. consumers would do their holiday shopping online, and more than 70 percent of them would use multiple channels. Cyber Monday is a perfect example of onmichannel shopping taking off, with this year’s shopping holiday touting an increase of $1 billion in sales. An estimated $1.59 billion of that […]

Macy’s has  announced the appointment of Jill Ramsey as chief product and digital revenue officer, effective Jan. 8. In her role, Ramsey will focus on bridging the physical and digital worlds together through seamless customer experiences. She will have oversight of both product and revenue for…

Something interesting happened as we spent countless news cycles prophesizing the demise of brick-and-mortar retail: 2017 Black Friday foot traffic at stores remained very high and barely saw any change from last year. Meanwhile, online shopping saw another 17 percent increase from last year, with mobile shopping accounting for almost 40 percent of those online…

In episode 123 of Total Retail Talks, Melissa Baird, vice president, systems and procedures for Draper James, a lifestyle brand and retailer of women's apparel and accessories founded by actress Reese Witherspoon, discusses the company's decision to move to an omnichannel, cloud-based platform to help power its financials, inventory, customer and order management processes. Baird…