Omnichannel

Grocery chain Albertsons has announced plans to introduce Plated meal kits to hundreds of its stores this year, CNBC reports. The grocer acquired Plated last summer and currently offers its meal kits in 40 stores throughout California as well as in Chicago. Albertsons plans to offer the meal kits in its other store brands as…

Since 2014, retail e-commerce sales have increased by over 70 percent, amounting to over 10 percent of the share of total retail sales this year. In fact, when e-commerce first began to gain traction, most people believed this was unequivocally the future of retail. However, we’re beginning to realize that the future for retail is…

Total Retail is excited to present to you its second annual Top 100 Omnichannel Retailers. The report, produced in conjunction with Radial, a leading omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on…

With an increasing shift away from brick-and-mortar stores to online options, it has never been more important for brand manufacturers to cultivate an engaging, online experience. The strategic use of mobile apps, flagship websites and social media can help evoke familiar in-store messaging and feel so that brands can create a captivating, virtual in-store experience…

In a new era of retailing, the context of customer service has been transformed toward the emotional behavior of the shopper. Although many consumers have been changing the way they shop toward a more online-centered experience, brick-and-mortar retailers still have the opportunity to refocus and reimagine to continue to bring customers through their doors. As…

Amazon.com's ongoing venture into the fashion category is one of the hottest topics in retail right now. The company’s expanding fashion offering is fascinating commentators, terrifying rivals and, as our latest research shows, attracting a very large number of shoppers. We recently conducted an in-depth survey of internet-using U.S. consumers on this subject, and the results…

Learn how SMS and email marketing can not only help retailers reach new audiences, but also convert sales online and offline.

As recently as 2015, most U.S. consumers had no idea if their favorite retailer had a mobile app. Now, according to a survey we conducted at Localytics, nearly 49 percent of those polled said “shopping by apps” is a primary reason they use their smartphones. The survey collected responses from 1,000 U.S. smartphone users, of…

In a panel discussion yesterday at the Shoptalk conference in Las Vegas, a trio of retail executives discussed how their businesses are evolving to account for changing consumer behaviors, positioning their businesses for growth in the process. Billy May, CEO of Sur La Table; Carrie Ask, executive vice president and president, global retail, Levi Strauss…

In episode 135 of Total Retail Talks, Total Retail's Caitlin Sullivan and Joe Keenan discuss the key findings from our latest research report, 2018 Top 100 Omnichannel Retailers, an analysis and ranking of the omnichannel shopping experiences offered by 100 publicly traded retailers.