Omnichannel

Men’s Wearhouse, a men’s apparel and accessories company and division of Tailored Brands, tied for second place on Total Retail’s 2018 Top 100 Omnichannel Retailers. The retailer of men's apparel and rental products with more than 750 stores in the U.S. and an e-commerce site received the top possible score across five of the seven…

As retail continues to evolve, it has become clear the old ways of thinking that pit digital vs. physical no longer apply. Today’s consumers go from browsing an item on their mobile phones, to reserving it online and then picking it up in-store, and they expect the same seamless, frictionless experience at each point in…

LIDS, a Genesco brand that operates within Hat Word Inc., earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. LIDS was part of a three-way tie for first place, joined by DSW and UGG. The full rankings can…

General consensus claims that omnichannel retail is about connecting any channel a retailer operates and creating a seamless experience for the customer. In an ideal omnichannel environment, a consumer can research the item using one channel, purchase in another, and receive using yet another — all without difficulty. Just about all retail executives share this…

UGG, a Deckers Brand company, earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on its omnichannel capabilities/programs offered and the execution of said programs. UGG was part of a three-way tie for first place, joined by DSW and LIDS. The full rankings can be found in Total Retail’s 2018…

In the age of omnichannel, almost every retailer has an app, website, brick-and-mortar presence, mobile and email promotions, and more. There's such a thing as having “too much siloed omnichannel,” and disparate channels can mean a confusing and disorderly shopping experience for the customer. While omnichannel was a step in the progression from the retailer…

For the second time in as many years, DSW earned the No. 1 ranking in Total Retail’s analysis of 100 publicly traded retailers based on their omnichannel capabilities/programs offered and the execution of said programs. DSW was part of a three-way tie for first place, joined by UGG and LIDS. The full rankings can be…

Nordstrom is opening a men’s store in New York City this week that will operate 24 hours a day. The retailer is offering a variety of services at the store, including overnight in-store pickup, a self-service return kiosk, shoe shining, and “sneaker cleanings.” The new service-oriented store will cater to the city that never sleeps,…

The retail industry has a major impact on the U.S. economy. According to the National Retail Federation (NRF), one in four American jobs are supported by the retail industry. Despite the retail industry’s prominent position in the economy, traditional brick-and-mortal retailers are under a pressure unlike any other industry to digitally transform their businesses. With…