
Omnichannel

Total Retail discusses findings from Groceryshop, predictions on the growth of online grocery sales, delivery strategies, and more.
In a presentation yesterday at Groceryshop in Las Vegas, Rafeh Masood, chief digital officer at BJ's Wholesale Club, discussed how the membership-only warehouse club chain is organizing its business for a digital future. To close the session, Masood listed 10 ways that BJ's is making holiday shopping more convenient for its members. Updates to BJ’s mobile…
Michael Macintyre, vice president of e-commerce and omnichannel strategy at Indochino, delivered a keynote presentation at Total Retail Tech in September. In this clip from Macintyre's presentation, he discusses how the custom men's suit retailer is using digital marketing and an omnichannel strategy to drive customers to its brick-and-mortar stores. You can access Emmons’ entire…
Moody’s Investor Services said Thursday that its outlook for the U.S. retail industry has turned positive for the first time since July 2015, with the strong economy giving 2018 a boost and acceleration expected in 2019. In the report, U.S. Retail: Going positive as investments start bearing fruit and economy boosts growth, Moody’s said retailers…
It seems that there are only two types of retailers today: those facing deep existential challenges and Amazon.com. This competitive landscape has caused many brick-and-mortar retailers to lose sight of the customer experience. A new horrible term called “Amazonization” (yes, it really has got two "z's" in it) has recently emerged. Aside from the ghastly…
BigCommerce’s 2018 Omnichannel Buying Report examines survey responses of nearly 3,000 digital consumers. It found that convenience, selection and data privacy are top of mind for digital shoppers. Furthermore, the report illustrates the global impact of Amazon’s marketplace, from which more than 80 percent of respondents have purchased in the past six months, as opposed to 65 percent who have purchased from a physical retail store.
Total Retail is excited to present its eighth annual ranking of the 100 fastest-growing publicly traded retailers. This year’s list, as in years past, is based on companies’ year-over-year net sales growth, comparing the 2017 fiscal year to the 2016 fiscal year. For the first time in the eight years that Total Retail has complied…
As the need to understand all channels of retail sales grows, data from location services adds more refinement and unique insight into physical shopper behavior. Linking online to offline customer actions, understanding the path (literally) to purchase, and being able to capture foot traffic to competitor locations are all becoming accessible. This will help retailers understand the full customer journey and invest accordingly.
On Tuesday, Target announced plans to roll out a new toy experience in stores and online, in time for the holiday shopping season. Changes include devoting more aisles to selling toys in stores, hosting play days in stores and making the new dedicated space “absolutely permanent” lasting beyond the gifting season. CNBC reports Target will…
In episode 167 of Total Retail Talks, Danielle DiMaiolo Rendini, senior director of project management at Barneys New York, discusses how the luxury retailer's in-store experience has changed over the last few years. Rendini offers insights on how in-store technology has helped the legacy retailer compete in this new age of retail, why omnichannel experience…