Omnichannel
November 9, 2018 at 5:45 pm
In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…
November 8, 2018 at 4:02 pm
Amazon.com is dropping its first-ever printed holiday toy catalog to millions of customers starting this month, according to a report on CNBC. The catalog features 70 pages of cozily-clad kids surrounded by toys such as action figures, board games and Barbies, as well as high-end items such as Bose audio gear and PlayStations. The book…
November 7, 2018 at 10:02 am
It should come as no surprise to learn that apparel is the No. 1 product category in retail commerce. In 2018, revenue is projected to reach $103.66 billion, accounting for 19.77 percent of total e-commerce sales. That said, apparel shoppers are a very tactile group. They like to see and feel the clothing in person.…
November 2, 2018 at 1:34 pm
Total Retail discusses findings from Groceryshop, predictions on the growth of online grocery sales, delivery strategies, and more.
October 29, 2018 at 1:37 pm
In a presentation yesterday at Groceryshop in Las Vegas, Rafeh Masood, chief digital officer at BJ's Wholesale Club, discussed how the membership-only warehouse club chain is organizing its business for a digital future. To close the session, Masood listed 10 ways that BJ's is making holiday shopping more convenient for its members. Updates to BJ’s mobile…
October 25, 2018 at 4:59 pm
Michael Macintyre, vice president of e-commerce and omnichannel strategy at Indochino, delivered a keynote presentation at Total Retail Tech in September. In this clip from Macintyre's presentation, he discusses how the custom men's suit retailer is using digital marketing and an omnichannel strategy to drive customers to its brick-and-mortar stores. You can access Emmons’ entire…
October 25, 2018 at 4:54 pm
Moody’s Investor Services said Thursday that its outlook for the U.S. retail industry has turned positive for the first time since July 2015, with the strong economy giving 2018 a boost and acceleration expected in 2019. In the report, U.S. Retail: Going positive as investments start bearing fruit and economy boosts growth, Moody’s said retailers…
October 25, 2018 at 4:07 pm
It seems that there are only two types of retailers today: those facing deep existential challenges and Amazon.com. This competitive landscape has caused many brick-and-mortar retailers to lose sight of the customer experience. A new horrible term called “Amazonization” (yes, it really has got two "z's" in it) has recently emerged. Aside from the ghastly…
October 24, 2018 at 12:28 pm
BigCommerce’s 2018 Omnichannel Buying Report examines survey responses of nearly 3,000 digital consumers. It found that convenience, selection and data privacy are top of mind for digital shoppers. Furthermore, the report illustrates the global impact of Amazon’s marketplace, from which more than 80 percent of respondents have purchased in the past six months, as opposed to 65 percent who have purchased from a physical retail store.
October 23, 2018 at 1:47 pm
Total Retail is excited to present its eighth annual ranking of the 100 fastest-growing publicly traded retailers. This year’s list, as in years past, is based on companies’ year-over-year net sales growth, comparing the 2017 fiscal year to the 2016 fiscal year. For the first time in the eight years that Total Retail has complied…
