Omnichannel

Here are three ways for your physical retail environment to exceed your customers’ elevated holiday expectations.

For several years, e-commerce retailers were blamed for causing the “retail apocalypse” by forcing big-box stores to compete with their lean business models and lack of physical retail outlets. But could e-commerce retailers be the ones to take over those vacancies? According to a recent report by JLL that looked at the expansion plans of…

Walmart is deploying a new mobile app-based store service that allows customers to buy items on Walmart.com if the item is not available in-store. Store associates will place orders on their handheld touchscreen devices. The service lets customers pay for items via cash, check, credit, debit or Walmart Pay and have them shipped directly to their…

As we move closer to the end of the year, we wanted to highlight some of the retailers that have found success in 2018, and offer insights into why. For the last several weeks, we've profiled select companies on Total Retail's Top 100 Fastest-Growing Retailers report. This week we feature Publix, a Lakeland, Fla.-based supermarket…

Join us to learn tips for crafting the perfect welcome experience delivered seamlessly across multiple channels.

Yair Cohn and Bill Connolly’s top six takeaways on how to drive omnichannel marketing results on Facebook and Instagram.

In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…

In episode 172 of Total Retail Talks, recorded at this year’s Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline […]

E-commerce sales have continued to drive retail revenue in 2018, and with Deloitte forecasting $1.1 trillion in retail holiday sales driven primarily by growth in online sales, there's no sign of this trend letting up any time soon. So how can brick-and-mortar stores secure a piece of this pie? Research by Signifyd earlier in the year…

In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…