Omnichannel

Uncovering Trends From the 2023 Top 100 Omnichannel Retailers Report
December 13, 2023 at 8:04 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recently published 2023 Top 100 Omnichannel Retailers report. This seventh annual report, sponsored by Cordial, identifies the companies performing best at delivering frictionless cross-channel shopping experiences based on an evaluation of nine omnichannel services. The nine criteria included buyโ€ฆ

Inventory Transparency Key to Retailers' Omnichannel Operations
December 6, 2023 at 4:22 pm

As part of its 2023 Top 100 Omnichannel Retailers report, Total Retail assessed leading retailers and brands across a host of operational criteria. One of those criteria was the ability for consumers to view in-store inventory availability and stock levels from a retailer's website and/or app. Inventory transparency is critical to not only the customer-facingโ€ฆ

Report: Amazon, Walmart, Target Win Black Friday
December 4, 2023 at 5:21 pm

Retail behemoth Amazon.com took the top spot in terms of total retail sales on Black Friday this year, according to a report from data insight company Numerator. Walmart came in second, followed by Target, Best Buy, and Costco. Numerator tracks purchase data and surveys verified buyers to understand shifts in consumer behavior. Over Cyber Weekendโ€ฆ

Destination XL Tops Ranking of Omnichannel Retailers
November 29, 2023 at 3:56 pm

Earlier this month, Total Retail released its seventh annual ranking of 100 leading retailers and brands based on the omnichannel services offered across their organizations (e.g., supply chain, loyalty, payments, customer service), and the execution of those services. The comprehensive report identifies the companies performing best at delivering frictionless cross-channel shopping experiences. As part of the 2023โ€ฆ

Total Retail Releases its 2023 Top 100 Omnichannel Retailers Report
November 15, 2023 at 2:40 pm

The seventh annual ranking of 100 retailers and brands based on the omnichannel services offered across their organizations (e.g., supply chain, loyalty, payments, customer service), and the execution of those services, was released earlier this week by Total Retail. The comprehensive report identifies the companies performing best at delivering frictionless cross-channel shopping experiences. The 2023โ€ฆ

HomeGoods to Close its E-Commerce Store
October 23, 2023 at 3:25 pm

HomeGoods is shutting down its online store. The discount home decor chain, which is owned by TJX Companies, sent an email to customers Wednesday announcing that it would stop offering online shopping after Oct. 21. TJX reported in August that net sales from e-commerce were less than 2 percent of total sales in its most recent quarter. HomeGoods launched itsโ€ฆ

Channel Surfing: The Omnichannel Customer Experience
October 18, 2023 at 9:47 am

Without knowing what an omnichannel experience is, customers say they want it and, in many cases, have come to expect it. According to PwCโ€™s June 2023 Global Consumer Insights Pulse Survey, 80 percent of consumers shopped across at least three channels in the first half of the year. If we ascribe to the common belief thatโ€ฆ

Michaels' CMO on its Omnichannel Transformation
October 16, 2023 at 5:52 pm

In episode 423 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mandy Rassi, senior vice president, chief marketing officer at Michaels, the largest arts and crafts retailer in North America. Listen in as Rassi discusses the core components of Michaels' omnichannel transformation (1:15), including the role that customer feedback plays in its work to improveโ€ฆ

Your E-Commerce Component May Need a Shot in the Arm
October 11, 2023 at 2:15 pm

Despite encouraging economic numbers, about half of American consumers feel sour about the nationโ€™s economy. While consumers are still shopping, theyโ€™re often looking to trim spending and will be cautious about their dollars over the next year. And with retail sales slowing, there's mounting pressure for brands to win more share of wallet. As the retail experience hinges increasingly on digital experiences, brands must ensure that theyโ€ฆ