Omnichannel

Looking for ways to meet the demands of online shoppers that increasingly expect same-day and next-day delivery, spurred in large part by Amazon.com's Prime program, omnichannel retailers are implementing buy online, pick up in-store (BOPIS) programs at a growing rate. In fact, according to Total Retail's 2019 Top 100 Omnichannel Retailers report, 63 percent of…

Total Retail recently released its third annual ranking of 100 publicly traded retailers based on their omnichannel capabilities — i.e., programs offered, and the execution of those programs. The 2019 Top 100 Omnichannel Retailers report was produced in conjunction with Radial, a leader in omnichannel commerce technology and operations, and it reveals the retailers and…

Nordstrom waited decades to expand in Manhattan, but now it’s making up for lost time. The upscale department store chain introduced its men’s store last year and is opening a seven-story flagship store this fall. And Nordstrom has more planned for New York City. In September, it will open two small outposts in New York…

In this new retail reality, most consumers are on an indefinite power play. If we think about it in hockey terms, modern shoppers now have the advantage over many retailers simply because of their need for immediate gratification. Consumers want the products they want, and they want to dictate exactly how, when and where they…

With the growth of e-commerce and the increasing amount of options at consumers’ fingertips, the market is ripe for innovation. Good customer service isn’t just a nice-to-have, but a must-have. E-commerce sales are projected to reach $604.2 billion by 2020, making it essential for retailers to listen to their customers and be strategic with what…

In this week's Retail Right Now, Joe Keenan and Kristina Stidham discuss Total Retail's 2019 Top 100 Omnichannel Retailers report. They discuss key findings to emerge from the report, as well as identify the omnichannel trends gathered from the data. This report is the third annual ranking of 100 publicly traded retailers based on their…

Philadelphia [April 24, 2019] — Total Retail, the preeminent source for executives looking for the latest news and analysis on the retail industry, in conjunction with Radial, a leader in omnichannel commerce technology and operations, released the 2019 Top 100 Omnichannel Retailers report today. One-hundred publicly traded retailers were ranked on their omnichannel efficiency. Each retailer…

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

In today’s evolving retail climate, consumers are straying from shopping exclusively in-store or online. Instant gratification, control and face-to-face customer experiences entice consumers to still shop in physical stores. Yet, the convenience of online shopping was a primary factor in e-commerce sales increasing by 15 percent in 2018. As customers  incorporate both shopping methods into…

Over the last few years, the retail industry has experienced an unprecedented transformation. Nordstrom is successfully opening inventory-free locations, Nordstrom Local, where customers can pick up online orders, make returns, have clothing altered, and view custom collections curated by Nordstrom stylists. Meanwhile, Amazon.com is opening stores and experimenting with the elimination of checkout lines. This…