Omnichannel

In episode 260 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jennifer Kwon, president of CALPAK, a luggage and travel essentials company. Listen in as Kwon discusses the history of the company, its recent product development and direct-to-consumer (D-to-C) growth, and her career journey. She shares how the brand is staying competitive in a crowded luggage…

The COVID-19 pandemic has completely turned retail upside down. As consumers have relied on digital commerce for essentials, and retailers and brands have relied on digital just to keep their “doors” open, the accelerated adoption of digital and omnichannel is driving new shopping behaviors that will likely have a lasting impact. As retailers scramble to…

In today’s shopping environment, consumer habits change by the day. One day shoppers may browse social media for a particular product, and the next, they browse different websites for the same product. Consumer behavior was already shifting towards digital before the coronavirus crisis. The COVID-19 pandemic, with its stay-at-home orders, has taught even the most…

It was a ticking time bomb: in a pre-COVID, increasingly omnichannel-driven world, many areas of North America and Europe were already oversaturated with physical retail. And now that the COVID-19 pandemic has either forced or prompted consumers to shop differently — often online for the first time — the shift to e-commerce has dramatically accelerated. Without…

Around the world, countries are taking gradual steps toward a return to normalcy amidst efforts to flatten the curve of COVID-19. One of those key steps is the easing of restrictions on retailers. This follows months of store closures, which made e-commerce the primary sales channel for many businesses practically overnight. Looking ahead, we can…

Join us for a candid discussion about coming back from unprecedented adversity and adapting to what lays ahead.   

The retail spaces that shoppers will return to following the COVID-19 pandemic won't be the same ones they shopped in previously. Associates and consumers will have to develop and adjust to new shopping behaviors that minimize physical touch and closeness. This period will be marked by innovation and experimentation, as retailers attempt to drive increased…

On April 7, 1818, Brooks Brothers opened its first store in New York City. Fast-forward to more than 200 years later, Brooks Brothers, one of the oldest U.S. retailers, still operates today. As the lines between physical and digital worlds became blurred, new customer demands emerged — with Brooks Brothers alongside those trends. As stated by…

Retailers need technology that helps them meet customer expectations while providing a seamless shopping experience across all channels. To achieve these goals, many retailers are leveraging robust omnichannel-enabled, high-yield fulfillment operating models that can help them make a high-yield decision at every point in time, considering promises to customers and stores, inventory positions, time and labor constraints, and other external environmental factors.

The retail supply chain has experienced some dramatic evolutions over the last 10 years to 15 years. What started out as a straightforward process for getting goods from a warehouse or a distribution center (DC) and out onto the retail floor has become a central focus for companies managing a complex supply chain, including e-commerce,…