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Omnichannel
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In a session last week during the National Retail Federation's (NRF) inaugural Retail Converge event, Michelle Gass, CEO of Kohl's, discussed how a careful auditing of the department store's brand portfolio, including an upcoming launch with beauty leader Sephora, as well as the roll out of omnichannel services such as buy online, pick up in-store (BOPIS) andโฆ
In this bonus episode of Total Retail Talks, Digital Content Director Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recently published report, Automated Order Replenishment Drives High-Level BOPIS Execution .... and Customer Satisfaction, produced in conjunction with SPS Commerce. Listen in as Keenan shares a few key highlights from the report and how retailers can use automationโฆ
2020 reshaped the current retail paradigm. And while brands are banking on some aspects of the shopping experience returning to โnormalโ post-pandemic, other changes brought about over the last year will be permanent. Chief among these is increased flexibility around order fulfillment, which necessitates much more refined customer communications. Options such as curbside pickup; buyโฆ
In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss retail spending predictions for Fatherโs Day. The industry is already experiencing a resurgence in spending as consumers become more comfortable shopping in stores as the COVID-19 pandemic wanes. This purchasing surge will push Fatherโs Day spending to a record highโฆ
The use of automation technology to facilitate the seamless flow of information between product suppliers and retailers is critical to meeting consumersโ omnichannel fulfillment demands. Automation is necessary for retailers to not only satisfy their customersโ lofty expectations for buy online, pick up in-store (BOPIS) and curbside pickup, but also to keep pace with theirโฆ
During the pandemic, retailers faced once-in-a-lifetime headwinds, including closed physical locations, limited in-store capacity, slowed shipping times, and a customer that was oftentimes scared to leave the house. As a result, they turned heavily to buy online, pick up in-store (BOPIS) and buy online, pick up at curbside (BOPAC) to make their customersโ buying journeysโฆ
With vaccine rollouts accelerating across the United States and beyond, post-COVID surveys have emerged. Looking forward has turned to looking back as marketers examine how the pandemic accelerated e-commerce adoption and growth. Without a doubt, successive lockdowns had a tremendous short-term impact on e-commerce sales. According to SearchNode, 50 percent of companies saw online salesโฆ
The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been trending for several years now. That trend reached a tipping point in the last 12-plus months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumersโฆ
The gift card market in the U.S. is projected to record a CAGR of 9.2 percent during 2020-2024, growing to $221,147 million by 2024, according to the Q2 2020 Global Gift Card Survey. This comes on the heels of a report from Blackhawk Network that revealed a more than 80 percent increase in digital giftโฆ
In this interactive webinar, our speakers will be addressing how retailers can prepare their stores for the forecasted surge in demand.