Omnichannel

This year, despite the pandemic, the U.S. saw strong growth across luxury retail brands. Kering, owner of Gucci and Yves Saint Laurent, saw a 46 percent increase in Q1 sales, with online activity contributing significantly. While shopping shifted largely to online, the easing of restrictions now means many luxury customers are craving the experience of…

A Ranking of 100 Leading Retailers' Omnichannel Proficiencies

As the retail industry continues to rally back from the pandemic, the increased adoption of digital and omnichannel capabilities continues at an accelerated pace to meet the needs of today’s shoppers. FitForCommerce recently released the findings of its 2021 Omnichannel Retail Index (“Index”), a benchmarking study that examines the adoption of e-commerce and omnichannel capabilities for…

There may still be some uncertainty when it comes to the COVID-19 pandemic, but one thing is certain: The 2020 holiday shopping season was an anomaly, and this year is going to look a lot different. According to eMarketer, U.S. holiday retail sales are expected to increase 2.7 percent to $1.093 trillion in 2021. While…

Retail was derailed by the 2020 global pandemic, but there were already pressures facing it from e-commerce and direct-to-consumer business models before we went into lockdown. Today, the brick-and-mortar store has become a hybrid, part showroom, part neighbor, part shipping center. No longer is the physical store the final destination for shoppers; instead, it's just…

We’ll discuss key findings from Merkle’s 2020 retail media research and share actionable tips for retailers and brands.

Distance makes the heart grow fonder, sure. But it can also create romanticized expectations that are near impossible to meet. While there's certainly a lot to miss about physical shopping, it's possible some consumers have built up the retail experience in their head to the point where it will be hard for stores to deliver.…

Amazon.com's recent investment in brick-and-mortar stores comes at an unusual time. Over the past 18 months, most retailers have focused on shifting their business from in-person to online. The recent e-commerce boom, which has accelerated online shopping trends by three years to five years, makes Amazon’s recent brick-and-mortar investment seem a bit unusual. However, there…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system (OMS) and…

Kick off the holiday season with Sensormatic’s annual retailer holiday guide which reveals how consumers will shop this holiday season.