Omnichannel

Already in the 90s, forward-looking retailers like Homegrocer and Webvan started offering their assortment online, delivering fresh products in trucks to the suburbs. However, back then, they failed due to immature technology, stagnant demand, and high prices for software. Now, some 30 years later, the digital supermarket has gained new momentum. Shopper Insights reports that…

For years, people have joked about Christmas in July. It’s no joke, though: For retailers in 2021, sales planning for holiday shopping started seemingly in July. Why the rush? Retail sales for the holiday season last year jumped 8.3 percent from 2019, according to the National Retail Federation. This skyrocketing number happened for a couple…

New research from The Harris Poll, in a survey commissioned by Redpoint Global, showed a pronounced gap between how marketers and consumers rate the ability of brands to deliver an “excellent” customer experience (CX). While a majority of marketers (51 percent) rated their ability as excellent, just 26 percent of consumers agreed. Consumers rated retailers behind…

The COVID-19 pandemic has affected many aspects of life -- including how people shop. Discover how you can deliver personalized experiences to your customers while managing the challenges of unprecedented e-commerce growth and new customer expectations.

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the newly released 2021 Top 100 Omnichannel Retailers report. This fifth annual report from Total Retail ranks 100 leading retailers and brands based on their omnichannel programs and the execution of those programs. The report was produced in conjunction with…

The past 18 months have reshaped many industries, especially retail. As consumer expectations continue to evolve and many expect a spike in online shopping as we move forward with the recovery period, retailers will need to meet consumers where they are at, which will rely heavily on the workforce composition and the role of the…

Holiday shopping season is upon us. From the initial look of things, retailers can expect “peak on peak” demand again this year. While the pandemic increased e-commerce shopping by 44 percent last year (NRF 2020), it also exposed the weaknesses of retailers. Seventy-seven percent of the retailers experienced increased latency and downtime during the holiday…

Total Retail's fifth annual Top 100 Omnichannel Retailers report, which ranks 100 leading retailers and brands based on their omnichannel capabilities — i.e., programs and services offered and the execution of those programs — revealed that women's plus-size fashion retailer Torrid is at the forefront of delivering frictionless cross-channel shopping experiences for its customers. The report…

In its fifth annual ranking of 100 leading retailers and brands based on their omnichannel capabilities — i.e., programs offered and the execution of those programs — Total Retail, in conjunction with Orckestra, mdf commerce's enterprise-grade platform, offering retailers a single, scalable, user-friendly headless commerce engine to drive unified commerce experiences online and in-store, reveals the industry leaders…

Consumers today expect the ability to shop on their own terms, be it browsing on their phone, switching to a desktop to complete an order and then picking it up in-store, or any other mapping process they may take on the route to a purchase. And more importantly, consumers want the experience to be frictionless…