Omnichannel

The Coupon Comeback
November 1, 2010

The recession didn't help many industries, but it may prove the savior of print coupons. Even consumers in their 20s and 30s appear to be adopting the coupon-clipping habit, defying what once looked like long odds, declining newspaper circulation and the growth of digital media.

Zappos.com Latest Retailer To Launch iPad App
October 25, 2010

Zappos.com, a leading destination in online apparel and footwear sales, has announced the launch of Zappos’ first Mobile shopping application for the iPad. Within the first week of the launch, the Zappos Mobile app garnered nearly 10,000 downloads, putting the app in the Top Ten iPad apps at the Apple iTunes Store.

Catalogs.com Launches iPad App
October 21, 2010

Premier shopping website Catalogs.com is extending its leading library of retail catalogs to the tablet device that is redefining the way we interact with content – the Apple iPad.

Saks Fifth Avenue To Have 5 Star Review System on Website
October 19, 2010

More than a decade after book and electronics retailers embraced online customer reviews, the most elite stores in the U.S. are opening their websites — and the brands they sell — to the slings and arrows of public opinion.

Multichannel Integration: Adapting to the New Normal
October 12, 2010

To create effective marketing campaigns in today’s multichannel world, retailers must be able to integrate consumer interactions within disparate marketing channels to ensure the best possible experience wherever and whenever the dialogue takes place.

Taking Care of Business
October 1, 2010

Staples Business Delivery unit is a unified selling channel that combines Staples.com and Staples' catalog business. Its main focus is to serve consumers who want to order office products, supplies and services from their home or business at their 
own convenience.

Mobile to Influence In-Store Shopping This Holiday Season, Survey Finds
September 27, 2010

Online activity will influence in-store shopping this holiday season, as social networks and mobile applications are playing a more prominent role in the shopping process. As such, retailers should seek to deliver tightly-integrated and consistent merchandise, inventory and promotional messages to customers moving between Web-based and physical storefronts, a Deloitte study suggests.